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Work Background
Hound AppChief Customer Service and Training Officer
Sep. 2024United States- Leads department of Customer Support
- Performs weekly product trainings
- Works with users on a daily basis to support, bug report, and perform product testing.
Pathway Communications LTDTraining and Sales
Nov. 2021 - May. 2023Lewisville, Texas, United States- Perform thorough needs analysis with each client to determine the content and nuances of each particular training.
-Develop and test all training materials for each individual training performed.
- Train and teach all users of our technology how to apply the devices into their current workflow.
- Improving day to day operations for clients by streamlining processes and increasing efficiency.
- Collect data, schedule trainings, create travel plans, and perform trainings. - Work the sales process in order to find clients and bring our services to the table. - Ahead of track for yearly quotas
- Provide accurate data and numbers for proper quoting and invoicing.
Clear TouchImplementation and Training Specialist
Mar. 2019 - Nov. 2021Dallas, Texas- Developed specialized training sessions pertaining directly to the attendees of my sessions
- Trained and coached individuals on using a wide range of products and various methods required in the classroom or office.
- Created training content for mass distribution throughout the nation.
- Traveled the western US for public speaking and provided training.
- Performed online training for clients of various locations.
- Worked in the pre-sales field and performed demos for product while assisting in closing sales.
Gabbart CommunicationsAccount Manager / Trainer
Feb. 2018 - Feb. 2019Durant, OklahomaWorking with the smallest to the largest school districts in each state, I am responsible for sales, support, implementation, and training for our products and services. At Gabbart, we believe in providing schools and educators with the most advanced and easiest to use tools to communicate with students, parents and communities in the digital age.
Gabbart CommunicationsMarketing Specialist
Jun. 2017 - Feb. 2018Durant, OKCreate and execute email marketing campaigns. Responsible for developing and creating a bold marketing strategy for a growing company. Generating interest and discovering new clients. Promoting brand awareness. Marketing and presenting at trade shows and conventions.
Brookshire Grocery CompanyTraining Manager
Jun. 2015 - Jun. 2017Celina, TexasResponsible for the training and concurrent development of all employees within my location. Handle multiple HR tasks including drug testing and new employee orientation. Responsible for promoting an appropriate environment and assisting all employees in their own success within the company.
GiggDatabase Administrator, Recruiter
Apr. 2014 - Jul. 2014Orem, UtahCreated and implemented a recruiter database used by our in house recruiting staff. I also worked with artists around the nation to get them interested and a part of our process by recruiting them to take interest in our site and what we had to offer.
NestléEPSU Tech
Oct. 2012 - May. 2015Springville UT- Responsible for Equipment maintenance and sanitation.
- Lock Out/Tag Out Proficient
- Learned and utilized proper SOP's for cleaning and maintaining equipment
- Adhered to strict USDA and Quality Assurance rules and guidelines
eHealth, Inc.Medicare Sales
Jun. 2012 - Oct. 2012Greater Salt Lake City AreaI sold medicare to retirees over the phone. I was able to converse and assist others in making important decisions regarding health care.
Valley Center PlayhouseProducer/Director/Manager
Aug. 2010 - Jan. 2014Lindon, UTI ran the Valley Center Playhouse and produced all shows. We were a family-owned business dedicated to serving the community with good, wholesome, family entertainment. www.valleycenterplayhouse.com. I produced, directed, managed, ran the books, marketed, hosted, and oversaw all aspects of operating a small business.
Quantic Energy, Inc.Desktop Support Engineer
Apr. 2010 - Oct. 2011Orem, UtahWorked with end users to solve any and all problems associated to ensure the corporate workflow was ensured. Assisted with server maintenance and systems. Dealt with 20-30 tickets a day for all ranges of problems or questions.
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