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Work Background
DataScanSystems Technician
Jan. 2023Alpharetta, Georgia, United StatesThe Systems Technician role serves in the DataScan IT Systems Administration department, operating the cloud infrastructure systems utilized by leading banks and financial institutions in Commercial Lending, Wholesale Finance and Asset Risk Management. Day to day duties include: Develop and maintiain Systems Automation Monitoring Utilities Administer AWS Workspaces, EC2 instances.and Chocolately Software Management Monitor and maintain systems running in the Kubernetes Infrastructure Deliver multiple client system upgrades supporting the Systems as a Service model Skills Include: AWS Services Administration- Workspaces, EC2, S3 Python SQL PostgresSQL Database Management Gitlab Linux - Command Line - Administration Utilities Azure/Active Directory Management Kubenetes Terraform Ansible Powershell
DataScanSenior Technology Analyst
Sep. 2014 - Jan. 2023Alpharetta, GAProvide technical assistance to major financial institutions and captives utilizing DataScan Technologies wholesale floor-plan management software. Develop and strategize new methods and tools to ensure client operations meet SLA driven demands. Develop and maintain client operations monitoring tools to ensure SLA deliverables are met Monitor automation and coordinate activities with multiple departments during high priority incidents Coordinate with management for special projects and assignments to develop future planning projects Manage client research requests and Wi Troubleshooting Highlights: Created an innovative, developed In-house solution to address client operations management obstacles that: Significantly reduced response time and increased proactive awareness of issues by developing monitoring tools Enhanced the Client Success strategy by reducing the volume of management escalations for client automation Saved on expenses with Increased time savings and reduced necessary headcount to deliver client success objectives
DEXISTechnical Support Contractor
Mar. 2014 - Aug. 2014Alpharetta, GAProvided inbound call service troubleshooting, issue resolution and customer service in the dental imaging industry. Contracted work for Randstad Included: • Install DEXIS Imaging Suite software and provide support on using software to integrate with DEXIS and third-party software and hardware • Document each call with accurate detail in database and other support systems • Provide outstanding Customer Service to dental practices, government agencies and hospitals and maintain excellent inbound call service statistics • Awarded Employee of the Month, June 2014
Insight GlobalConsultant
Jan. 2014 - Feb. 2014Greater Atlanta AreaContract Technician, Insight Global / Enovate Medical 2014 – Present Provided quick and professional service upgrading hospital and clinic service equipment developed by Mobius Medical. Contracted work for Enovate Medical Included: • Upgrade firmware on carts, batteries and charging stations • Document device status and remove poor performing devices from service • Work with end user personnel to minimize service disruption in a healthcare environment
Birch CommunicationsHelpDesk Technician II
May. 2010 - Sep. 2013Macon, Georgia AreaWork included multiple responsibilities and projects involving support and maintenance of server and desktop computer systems. Responsibilities Included: • Provide front-end help desk assistance to a company of over 400 employees with four remote locations: • Maintain and troubleshoot customer information and billing systems • Vendor billing communications and translations • VOIP telecommunications systems and Infrastructure systems performance monitoring • Purchasing, documenting and implementing upgrades to existing and new IT infrastructure systems • Performing on site and remote troubleshooting of systems • Software installations and upgrades, Virus and malware removal, and hardware asset inventory tracking • Provided end user setup with Active Directory, Exchange, VOIP based PBX systems. • Windows 7, Mac OS X, iOS and Android operating system and MS Office suite end user support
Birch CommunicationsMarketing Specialist
Sep. 2005 - May. 2011Macon, Georgia AreaManaged a variety of specialized marketing projects under the direction of the Corporate Vice President of Sales and Marketing and senior level management. Responsibilities Included: • Print and website production needs for each department within the company • In 2008 worked with internal IT Developers to create a new interactive website, providing customers with an interactive Web Experience and access to personalized information • Google AdWords, Yahoo Search and MSN/Bing Search advertising optimization • Product and Service Literature and sales Collateral • Creative Marketing advertisements and Bill Inserts for Customer Based Promotions • Direct Mail Campaign Management and ROI Analysis
GenowareSenior Technical Support Representative
Jan. 2005 - Dec. 2020Manages the online help desk for users of Genogram Software, offering installation assistance and troubleshooting on the Windows and Macintosh Operating System with Genoware software.
Douglass TheatreAssistant Technical Director
Jul. 1999 - Mar. 2002Theater Projectionist Light and Sound Designer/Engineer Office Aministration Stagehand
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