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Work Background
INKOMOKORegional Director of Operations ( Chad, Ethiopia, Kenya, Rwanda & South Sudan)
Dec. 2024Kigali, RwandaStrategic leadership, technology integration, and team development to support transformational growth across East and Central Africa - Chad, Ethiopia, Kenya, Rwanda & South Sudan. I lead the strategic transformation of organizational operations across five countries of East and Central Africa, driving innovation through technology-forward solutions and scalable systems. I oversee the development and implementation of operational strategies, integrating platforms and systems to enhance efficiency, monitoring, and business continuity. Collaborating closely with senior and country leadership, I manage cross-functional teams, align financial and resource planning with organizational growth, and ensure compliance across diverse regulatory environments. My work emphasizes building high-performing, collaborative teams, standardizing policies and procedures, and establishing robust procurement and administrative systems that promote sustainability, local sourcing, and operational excellence.
VisaCountry Director ( Burundi, Rwanda ,Tanzania & Uganda)
Jun. 2018 - Apr. 2025RwandaResponsible for general management of all aspects of local business including business strategy, business development and portfolio management, matrixed management of functions to ensure each is aligned with global and regional strategies, government officials, Central Bank and other regulatory institutions, people leadership, compliance & control.
AC group LtdChief Operating Officer (COO)
Jan. 2017 - Mar. 2018RwandaResponsible for day-to-day operations of the business, coordinating systems and resources, develop business strategies for future growth and maintain the company's competitive position within the industry.
Wari SAGroup Business Development and Special projects, Eastern Africa
Jan. 2015 - Dec. 2016SenegalResponsible for driving Wari business across the horn of Africa;Kenya, Tanzania, Uganda, Rwanda, Burundi, Ethiopia and South Sudan: - New service roll-out across the Eastern Africa: defining regional business model, identifying and prioritizing key opportunities
- Developing partnerships with regional key accounts and Financial institutions,signing new accounts, negotiating contract renewals, growing revenue and transactions
- Identifying and implementing improvements to the sales and business development processes Managing team members directly and on a dotted line basis
airtelAirtel Money - Corporate Manager
Jan. 2013 - Jan. 2015RwandaResponsible for development, efficient management and profitability of the corporate m-commerce revenue buckets namely bill payments, bulk payments, Business to business and advanced services:
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•Develop business solutions and products suitable for corporate and business partners.
•Develop Strategy and plans for acquisition and retention of corporate.
•Negotiate tariff plans suitable for the solutions offered to business partners which are competitive and results in a win-win scenario.
•Work with other Functions to ensure plus one delivery of services to all m-commerce business customers.
•Take a lead in innovation by working with the products team to identify new revenue streams.
•Lead person in identifying customer needs/insights for incorporation in M-Commerce strategy •Maintenance of healthy relationships with all partners and agents.
Banque Populaire Du RwandaHead of Product Development
Sep. 2011 - Jan. 2013Kigali•To contribute to the development of the annual product development plan and steer the team towards its full implementation. • Manage a team of Product Managers to develop products and services to increase bank's market share/profitability in each identified product group, in close cooperation with sales, network, e-banking, IT, and other concerned departments. • Responsible for the competitive benchmarking of BPR’s product portfolio from a market share, pricing and feature/usability standpoint •Work with sales and Marketing in developing product marketing and cross selling campaigns •Monitor the performance of the bank’s products and drive the improvement of the latter. •Ensure that all products are fully documented for internal and external users and bank staff is adequately knowledgeable about all BPR’s products and services. •Liaises with all bank staff on product development related issues
Banque Populaire Du RwandaMobile Banking Product Manager
Jun. 2010 - Aug. 2011Responsible for In life channel Management, changes, improvements and new feautures of the product.
Manage P&L, strategy, business development, marketing and overall implementation of BPR’s emerging short- and long-form Mobile and E-businesses as well as BPR’s partner relationships.
Single-Point-of-Contact (SPOC) for escalations, existing services and service relationships, and new business development opportunities for BPR Mobile Banking.
Responsible for development, growth , financial impact and reporting.
RealNetworksIntern Business Analyst
Jan. 2009 - Jan. 2010Seattle, WashingtonPerformed customer retention analysis and help to understand customer lifetime value based on usage patterns
Marketing channel analysis to help the business better understand and segment major acquisition channels
Built Profit and Loss model that allows business leaders to analyze financial forecast and to perform variance analysis
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