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Work Background
Parks Insurance AgencyDirector of Communications & Marketing
Oct. 2023 - Oct. 2025Rock Hill, SCAs the Director of a small insurance company, I built the marketing structure and creative outline from scratch, designed all marketing collateral, and created a social media presence to drive traffic to the website. Improved website functionality and monitored growth using SEO analytics (SEM Rush). Formed a call center team and streamlined departmental processes. Upgraded the phone system to a more advanced solution. Optimized the website's content and structure for improved SEO
The Fantasy DoctorsVideo Editor/Graphic Designer
Aug. 2021 - Jan. 2024Freelance part-time position editing videos for The Fantasy Doctors YouTube Channel. Responsibilities include trimming video, audio, adding promotional graphics and motion graphics by use of green screen, designing a thumbnail for each video, and uploading content to the YouTube channel for improved SEO. Edited over 1,000 short and long-form videos, including thumbnail design creation. Designed cover and layout for 2022 and 2023 Injury Guide, a 100+ page publication of player injuries in the NFL. Re-branded the company logo and updated content with a new brand.
Insignia GroupConfigurator Specialist
Mar. 2021 - Dec. 2023Rock Hill, SCAs a member of the graphics team, I primarily use Photoshop to build vehicle configurators rendering various accessories to a series of vehicle images. My body of work consists of working on General Motors, Hyundai, Kia, Nissan, and Subaru projects.
JH Sports DesignSenior Sports Content Writer & Multimedia Producer
Jul. 2015United StatesStaff writer, content provider, graphic designer, and video editor for companies including Fooballguys.com, TheFantasyDoctors, Champions Round, and 4-For-4/Betsperts. Created over 1,000 short/long form videos, thumbnails for site content and social media.
A highly experienced content creator, writer, and multimedia specialist with over 15 years in the sports industry, primarily focused on football and fantasy football. Proven ability to develop engaging written content (weekly columns, collaborative pieces, rankings), create compelling visual assets (graphic design, social media content, podcast production, video editing, thumbnails), and establish a strong on-air presence (radio guest, co-host, podcast host). Possesses credentials with NFL Media and various NFL-related events (Draft, Combine, Senior Bowl), demonstrating industry access and credibility. Recently applied creative design and social media content skills to a hockey podcast, resulting in tangible growth in audience engagement and sponsorship.
LendingTreeContact Center Applications Administrator
May. 2012 - Feb. 2020Charlotte, North CarolinaManage operations and applications for Lending Tree Contact Center Services. Interact with product, sales, and quality assurance teams to develop and implement cost-effective, efficient processes for various contact center services. Improve agent efficiency by enabling the team to work smarter by simplifying processes and implementing new tools. Build and improve outbound and inbound call campaigns as well as integrate applications for seamless business processes and workflows. Create, maintain, and modify reporting to ensure campaigns and processes are functioning at an optimum level of performance. Certified Five9 Administrator v8, v9 - Solutions software platform in a blended contact center environment. Proficient in the following applications: Five9 administration, Salesforce, Form Assembly, Twilio, Teledrip, TreeIVR
ConnextionsCoach/Supervisor
Oct. 2011 - Dec. 2011Charlotte, North Carolina Area
Telnet Marketing GroupSales Representative/Supervisor
May. 2011 - Oct. 2011Charlotte, NC
RealEstate.com / Division of LendingTreeOnboarding Manager - Central Operations
Nov. 2010 - Mar. 2011Charlotte, NC
RealEstate.com / Division of LendingTreeInside Sales Senior Consultant
Jun. 2006 - Nov. 2010Charlotte, NC
South Charlotte MiddleMiddle School Science Teacher
Aug. 1998 - Jun. 1999Charlotte, North Carolina, United States8th-grade middle school science teacher
West Irondequoit High SchoolEarth Science teacher
Aug. 1996 - Jun. 19979th Grade Earth Science teacher
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