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Work Background
dnataSr. Solution SA Lead
Nov. 2022Singapore
Art in My HeartFounder
Sep. 2021Yangon, Myanmarplease visit to https://www.linkedin.com/company/art-in-my-heart/ to see more paintings.
DKSHData Analytic & Science, Manager
Feb. 2021 - Dec. 2021Responsible for developing data analytic platform in DKSH Myanmar, lead BI team and developing BI dashboard for Management, Internal and external business stakeholders. Project already completed for Data Modeling and Automation for Consumer Goods.
KPIs measure as Consumer Good Data Modelling & Automation, Business Insight Dashboard (Sale, Value Management, Operation Performance and Client KPIs performance Dashboard)
Carlsberg GroupSenior Manager, BI & Commercial System (Myanmar)
Jul. 2018 - Jul. 2020Yangon- Responsible for Carlsberg Myanmar Digitization road map for Commercial Department
- Project Management (SFA, DMS, CMS, Lotus, others)
- System Operation Management
- IT Budget Planning and Controlling
- Team Development
- Business System Change (Demand) Management
- Vendor Management (SLA, Contract, SOPP)
- Ownership of Standard Operation Process SOPP
Myanmar Institute of Finance MIFProject Management Lecturer (Part Time)
Sep. 2017 - Jun. 2018Yangon
Carlsberg GroupCommercial System Manager (Myanmar)
Mar. 2017 - Jul. 2018Myanmar• Work as Project Manager in Commercial System Project Delivery for regional area
• Lead the Busienss Analysis parts for closure of BRD of Project and make sure all business needs are covered in Solution Delivery Document (such as FRD, FRS and ISD documents) of all Critical Projects
• Work in technology planning and roadmap to have 100% fully system support to FMCG business
• Make sure all IT project delivery meet project timelines, resources and budgets
• Work closely with Carlsberg group to deliver IT projects in Carlsberg
• Make sure all IT solution delivery meet regional market trend and business demands
• Focus on Gap analysis, risk management in Group level IT strategy and regional level IT strategy
• Ensure 100% successfully project delivery in Roll-out phase, handover phase to Operation
Project Delivery:
1. Sale Force Automation (SFA) Phase 1 ($11x,xxx budget allocated) - is front-end Sale Support Technology to fields sale and to make sure Sale Team (more than 200 ppls) are following to our Carlsberg Myanmar Sale Strategy, Audit, Sale Tracking and Sale Team Performance, KPIs and Incentive and support to more than 200 users across country.
Ooredoo MyanmarQuality Assurance & Compliance Manager
Jul. 2016 - Feb. 2017Yangon• Support QA engineers in quality check procedure of IT Projects & Core systems
• Support QA engineers in developing of standard QA models to measure quality of project delivery
• Ensure to fulfill user satisfactory on IT demand
• Ensure to have quality of product delivery based on FRS scope, monitor Pre & Post Implementation stages before start Business Operation.
• Monitor/Review of test case plan, test cases for UAT and quality checking of test cases procedures, resources allocation and steps in order to meet users’ expectation by QA engineers
• Monitor/Review defects management system by QA engineers
• Align & ensure to have effective communication channel with software engineers and project managers and other stakeholders
• Support QA engineers to have align with software engineer with basis support in troubleshooting problems in development and production
• Understand and enforce software release process for all application development
• Ensure to have good document internal audits and other quality assurance activities
• Analyze customer complaints and non-conformance issues in order to have lesson learn exercises to improve quality of upcoming project delivery
• Monitor & supports to QA engineers to have preparation of training, user manual of products
• Monitor risk management activities
• Assure ongoing compliance with quality and industry regulatory requirements
Project Worked in Delivery Phase:
1. Distribution Management System (DMS)
2. SAP Postpaid
3. Campaign Management System (CMS) - MOMO Campaign
4. Business Intelligence - BI
5. Huawei NGBSS (CRM, BICP, EVC, IPCC, Mediation, CBS, PRM, UVC)
6. Telecom Products
7. Digital Customer Experience Project
8. Telecom Web Portal/Android Base Application
9. Mobile Money (work as supportive function)
Ooredoo MyanmarIT Quality Assurance Senior Engineer
Sep. 2015 - Jun. 2016Myanmar• Work as UAT lead in User Acceptance Testing of NGBSS Huawei Project, DMS Project
• Monitor product delivery meet with user requirement to fulfill user satisfactory on IT demand
• Control of quality of product delivery based on functional requirement specification, system performance, network performance, server performance, system security checking
• Assist in preparation of resources need in project development, allocate resources to business, offshore team to complete testing within limited resources
• Prepare test case plan, test cases for UAT and quality checking of test case procedures and steps in order to meet users’ expectation
• Identify functionality errors and potential risk with new development prior to production launch
• Identify potential bugs in existing applications and document all issues into defect tracking system
• Maintain communication channel with software engineers and project managers on current project status
• Assist software engineer with basis support in troubleshooting problems in development and production
• Understand and enforce software release process for all application development
• Devise sampling procedures and directions for recording and reporting quality data
• Review the implementation and efficiency of quality and inspection systems
• Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
• Prepare document internal audits and other quality assurance activities
• Investigate customer complaints and non-conformance issues
• Support in preparation of training, user manual of products
• Monitor risk management activities
• Assure ongoing compliance with quality and industry regulatory requirements
Ooredoo MyanmarSale Tracking System Manager
Feb. 2014 - Sep. 2015Myanmar• Work on dealer management and develop dealer database and co-operate with channel partners
• Maintain data quality and accuracy of database
• Learn in mobile technology, E-Topup System, Sale Tracking System project development, customer registration
• Learn in reporting and analysis using BICP and BI
• Learn in business communication with channel partner such as regional sale team, authorized distributors
• Learn in problem solving techniques especially to customer complaint regarding of customer registration, E-Topup management system, Dealer programs
• Learn in risk assessment, estimation and planning to reduce human errors in building of dealers relationship with company
• Learn in unit testing, system testing and user acceptance testing of Dealer Management, EVC, STS and Mobile App
• Participate in Roll out of Sale Tracking System and train distributors and regional sale teams
• Learn SIM life cycle process, dunning process, tariff plan (demo lines for channel partners) and value add services to customers
• Learn in commercial planning of sale targets and commission payments
Project working in delivery, operation & sale supportive phase:
1. Sale Tracking System (STS)
2. Customer Relationship Management (CRM)
3. EVC system
4. BICP reports
5. Commission Management
*Reward From Ooredoo*
-Best Work Performance Before Launching
-Best Employee Performance During Launching Period
Greens Online CosmeticsOnline Marketing Manager
Feb. 2012 - Jan. 2014YangonAs online marketing manager, implement marketing strategy, customer segmentation, sale planning and advertising of cosmetics mainly focus Cover Girl, Loreal, Revlon, Maybelline, Korea Cosmetics Brand (Imported direct from USA)
Greendays SoftwareProject Manager
Jan. 2012 - Apr. 2014Yangon• Worked as Project Manager and have experience in project development..
• Point of sale system ( Sale, Purchase, Consign, Whole Sale, Delivery and Warranty module package)
• Employee Leave Management System
• Employee Payroll System
• Supply Chain Management System
• Crew Management System
• Online store development
• Online hotel reservation
• Online health service
• Online travel & tour services
• Online bidding
• Online car sale
• Online education services (library, e-learning) project
• Project management in developing timeline, project plan, management resources
• Act as test leader in testing module and system testing, user acceptance testing
• Develop system design using object oriented, Agile, DSDM and SSADM
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