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Work Background
American Savings FoundationProgram Officer - Grants & Communications
Jun. 2025United States
Connecticut Museum of Culture and HistoryGrants Manager
May. 2023 - Jun. 2025Hartford, Connecticut, United States
Habitat for Humanity North Central ConnecticutGrants Manager
Jun. 2022 - Jun. 2023Hartford, Connecticut, United States
Bohemia Creative ServicesOwner, CEO
Jan. 2021Connecticut, United StatesOwns and operates a freelance content creation support company. Services include: Podcast production, video production, theatrical production (directing, producing, etc.), performance coaching (acting, directing, vocal music).
The Jackson LaboratoryGrants Coordinator
Feb. 2019 - Jun. 2022Farmington, Connecticut
The Children's MuseumGrants Coordinator
Mar. 2017 - Feb. 2019Hartford, Connecticut Area
EASTCONNCoordinator of Community Education & Capitol Theater Arts Academy
Sep. 2014 - Dec. 2015Willimatic, CT• EASTCONN is the Regional Educational Service Center for northeastern Connecticut, a Non-Profit organization servicing 33 in Northeastern Connecticut. Reporting directly to the Director of Adult Programs & Community Education, is responsible for the primary administration of a regional continuing education program, offering educational, employment, and enrichment programs for residents. • Reviews and devises new programs in the region per customer needs/desires and coordinates with local municipalities in hosting said programs in schools and community centers. • Interviews and hires new instructors for programs. • Management of all registrations for customers, including processing and tracking payments, maintaining customer database, and verifying customer registrations. • As Coordinator for the Capitol Theater Arts Academy (CTAA), is responsible for the administration of an after school artistic enrichment program for students ages 3 – 18. Programs include dance, acting, music, and production, as well as other artistic disciplines.
• In the course of this position, was tasked with reducing CTAA expenses and increase revenues in order to keep the program viable. Was successful not only with revising the budget, but via a successful marketing and promotion campaign, increased registrations for the 2015 season by more than 40%. The program is still in existence today. • Working in conjunction with EASTCONN’s Marketing and Communications department, performed all media marketing for Community Ed and CTAA, including bi annual print and online catalogs, promotional mailings, social media campaigns, radio and television promotion, as well as website management.
Bouvier InsurancePersonal Lines Account Manager
Jul. 2013 - Jan. 2014West Hartford, CTing of their Property and Casualty insurance. Liaison between customers and 20+ insurance providers. Responsible for the performance and retention of a 300+ customer book of business. Utilizes extensive knowledge in Insurance products, advanced customer service skills, time management skills, as well as proficiency in a number of vendor provided computer systems and web based applications. Systems include The Agency Manager (TAM). PL Silverplume, ISO360, MSB Costimator, PL Rater, EZ Links, and Risk Meter.
Utilizes several vendor provided applications for the purpose of storing, documenting, and referencing customer information, Rates and issues customer policies via several insurance provider’s web (usually Java) based agency interface systems.
The HartfordPersonal Lines Underwriter
Jan. 2007 - Dec. 2012Worked closely with independent agents in Alabama, Pennsylvania, South Carolina, Tennessee, and Vermont to write profitable business. Partnered with the Sales and Product Teams to cultivate regional appetites, utilizing up to date financial data and industry trends. Worked very closely with Sales in order to educate and enforce said appetites with agents. Acted as a territory specific subject matter expert for sales reps, underwriting staff, and agency partners. Investigates any complex issues that arise in the course of writing new business and maintaining existing policies. Maintains relationships with our agencies, fostering an environment of cooperation and partnership that encourages them to do business with The Hartford.
The HartfordCustomer Care Special Services
Jan. 2004 - Dec. 2007Southington, CTProvided support for representatives within the call center. Acted in a supervisory capacity in dealing with escalated and complicated customer issues. Underwriting and issuing/rewriting of Personal Umbrella, Watercraft, and Home Based Business policy, as well as standard Personal Lines Policies (Auto, Home, etc).
Was responsible for developing representatives through coaching and proficiency development. Acted as a Subject Matter Expert in all lines of Personal Insurance business, including Automobile, Homeowner, Inland marine, Watercraft, and Personal Umbrella liability insurance. Trainer and developmental coach for New Hires and Cross Trained representatives; instructing, developing skills, and Quality checking all transactions during their Academy training.
The HartfordCustomer Service Representative
Jan. 2003 - Dec. 2004Southington, CTProvided customer service to customers (internal/external). Accessed information via several proprietary Java based database applications, including applications for billing, policy, rating, sales, and underwriting functions. Responded to inbound calls and made outbound calls as appropriate. Point-of-contact to resolve agent/policyholder problems and customer inquiries. Worked within established and measurable call center metrics.
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