Andy Fan

Senior Program Manager

Customer Success ManagerCustomer ServiceAccount ManagerProject ManagerProduct ManagerConsultingSales & BizDevIT

Ecommerce professional with over 10 years of experience spanning cross-border, retail, and B2B sectors, with a focus on end-to-end operations. Most recently served as Senior Program Manager at Amazon, leveraging expertise in digital strategy, project planning, and managing large-scale projects to contribute to organizational success. Adept at driving cross-functional collaboration, building businesses from the ground up, and fostering sustainable growth. Committed to delivering results in complex, ambiguous environments while maintaining strong analytical and technical acumen. Proficient in English and Chinese, with a career that spans diverse markets including North America, Europe, UK, China, and Far East Asia.

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Work Background

Senior Program Manager

AmazonSenior Program Manager

Jul. 2023Luxembourg

Program Manager

AmazonProgram Manager

Oct. 2020Luxembourg

Strategic Account Manager

AmazonStrategic Account Manager

Aug. 2019 - Oct. 2020Shanghai, China

Ecommerce Manager

Costco WholesaleEcommerce Manager

Jan. 2015 - Mar. 2019Taipei City, TaiwanLeader for Costco.com.tw and Costco T-Mall. - Directed system development, integration, and new functions - Merchandized online exclusive SKUs - Coordinated marketing and O2O campaigns - Oversaw logistic and fulfillment operations - Developed customer service center - Maintained P&L for all related business units

Sr. Quality Assurance

YahooSr. Quality Assurance

Jul. 2010 - Aug. 2013Taipei, TaiwanCustomer advocacy

Quality Assurance - MBS

JPMorganChaseQuality Assurance - MBS

Mar. 2003 - Nov. 2009Columbus, Ohio AreaMBS Risk management Compliance

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