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Work Background
Tech DomainInformation Technology Field Engineer
Sep. 2024FinlandData Centre Support: Handling data center relocations, device installations and connectivity, asset inventory management, cabling, rack and stack activities. Network Support: Performing network device replacements (routers, switches), hardware replacements (cards, hard drives, cables), and end-to-end network deployment. Smart Hands Services: Delivering IMAC (Install, Moves, Adds, and Changes) services, IT asset destruction, and retail IT maintenance for global brands. Global IT Managed Services: Supporting hardware maintenance, including storage and server part replacements like HDDs and motherboards. Deskside Support: Facilitating Windows migrations, software upgrades, and ticket system troubleshooting using tools like SCCM.
Almond Media UKProject Manager
Feb. 2022 - Jun. 2023London, England, United Kingdom◦ Collaborated with Product Owners and cross-functional development teams to successfully deliver software products. ◦ Elicited requirements from stakeholders and translated them into user stories for a large-scale project. ◦ Facilitated key Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, retrospectives, and release planning to ensure timely product delivery. ◦ Led weekly sprint planning sessions and daily stand-ups to ensure the project stayed on track and deliverables were met. ◦ Successfully led a team of 10 members, implementing agile software development practices and utilizing the JIRA platform.
Genius ArmouryIntroduction to Cybersecurity Virtual Experience Program
Jan. 2021 - Jan. 2021This course was comprised of five modules which will gave an introductory level of understanding of the current state of cybersecurity, the roles within it, the types of Threat Actors and how they aim to compromise systems, as well as some of the key fundamentals such as computer languages. This program is intended to provide insight into the life of a cybersecurity professional and provide an understanding of what the work it encompasses. In this program I was able to explore: • the basic components of the related technologies; • an overview of the current cyber crime landscape; • cyber attack methods commonly utilised; • potential career pathways in cybersecurity; and • case studies of historical cyber attacks. Each module is accompanied with knowledge checks in the form of multiple-choice quizzes, content-relevant tasks, or a combination of both.
The Wellbeing Foundation AfricaIT Manager
Apr. 2020 - Oct. 2024United Kingdom
Cristyle Enterprise Solutions LtdSenior Information Technology Specialist
Aug. 2016 - Sep. 2019Abuja, Federal Capital Territory, NigeriaCo-founded a small company to provide industry-standard IT consulting and support services to organizations, businesses, and individuals. We grew a customer base of over 650 valuable clients. I regularly: ◦ Met with clients to determine requirements, plan timescales, and the resources needed ◦ Analyzed IT requirements within companies and gave independent and objective advice on the use of IT ◦ Managed a team of 8 IT professionals who provided support to clients. ◦ Successfully resolved over 98% of all help desk tickets within 24 hours. ◦ Successfully performed virtual server setup and management (vSphere, Hyper-V, Oracle VirtualBox) ◦ Managed a team by effectively delegating tasks and checking in on progress to ensure quality standards were met or exceeded.
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