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Work Background
ST EngineeringSystem Engineer
Jan. 2024Singapore, Singapore
Tescom Software Systems Testing Pte LtdSoftware Tester
Aug. 2022 - Jan. 2024Singapore, Singapore• Creation and execution of functionality and scenarios-based test cases for internal unit testing • Support multi-party integration testing as a system operator with understanding from user stories • Ensure overall visibility of testing progression by providing the client with tests summaries
SATS Ltd.Software QA Tester
Jul. 2021 - Aug. 2022• Create/execute test cases based on test scenarios derived from test plans and software enhancement documentations • Provide test summary report of software enhancement to ensure operational requirements are met prior to production server updates • Bug replication and reporting for systems related issues reported by both internal and external stake holders • Liaise with vendors on system fixes to address the technical difficulties faced by system users, ensuring operation disruption are addressed promptly • Value adds during business requirement discussions with Operation Managers and Procedure Team
AccentureApplication Support Engineer
Jan. 2021 - Jul. 2021Singapore• Provide L2 support to external stakeholders and investigate on reported issues • Facilitated in the rectification of software defects by analysing and identifying data discrepancies • Liaise with internal and external stakeholders on system fixes to ensure the needs of the ministry are addressed promptly • Communicate closely with system users in the ministry during test phase to ensure product usability • Work with developers in multi-faceted teams to resolve issues faced by users • Generate monthly batch and script service report with accurate logs and status tracking
UOBSystem Analyst/Programmer
Aug. 2020 - Dec. 2020Singapore• Identified issues and limitations faced by users and performed analysis • Designed and built recommended solutions in Microsoft Excel and Access via VBA to improve processes • Coordinated with users on product testing to ensure the functionality of the product • Launched products timely for users in a high-intensity environment
Zetta Solution Pte LtdJunior Software Engineer
Nov. 2016 - Jul. 2017Singapore• Programmed and implemented new modules requested by the project manager to enhance efficiency of clients’ workflow • Assisted clients with direct support by troubleshooting issues faced during usage of web-based programs • Executed weekly back-up of client’s program files and database
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