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Work Background
DigismoothieSupport Engineer & Junior Web Developer
Aug. 2021Prague, Czechia• Develop and implement custom scripts and front-end solutions to tailor Shopify apps to merchant needs. • Investigate and resolve technical issues reported by merchants, ensuring timely resolution and high customer satisfaction. • Integrate Digismoothie apps (Candy Rack, Gift Box & Nada) with third-party apps and Shopify stores. • Collaborate with team to test, debug, and release new features and bug fixes. • Translate customer requirements into actionable technical tasks, bridging communication between merchants and the development team. • Propose product improvements and new features based on recurring feedback and usage insights.
Rank Math SEOCustomer Support Engineer
Dec. 2020 - Feb. 2021Remote- Provide support to customers using both web-based forum & email-based helpdesk app (Help Scout) - Triage all incoming support requests - Maintain healthy levels of first response time, resolution time, and customer satisfaction - Troubleshoot customer related issues - Reproduce and document bugs to report them to the Engineering team
Pixely SingaporeWeb & Graphic Designer
Jan. 2014 - Mar. 2018- Create design, concepts, and sample layouts based on knowledge of layout principles and aesthetic design concepts. - Determine size and arrangement of illustrative materials and copy, and select style and size of type - Confer with clients to discuss and determine layout design. - Review final layouts and suggest improvement as needed.
Singularity ComputersWeb & Graphic Designer
Jan. 2013 - Aug. 2020Cairns, Queensland, Australia- Design, build, or maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media. - Confer with management or development teams to prioritise needs, resolve conflicts, develop content criteria, or choose solutions. - Identify problems uncovered by testing or customer feedback and correct problems or refer problems to appropriate personnel for correction. - Collaborate with management or users to develop e-commerce strategies and to integrate these strategies with web sites.
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