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Work Background
TEVISAT – Television via Satellite (ISP)Information Technology Operations Manager
Nov. 2014Lead overall company operations, IT infrastructure, and human resources for a telecommunications provider. Manage corporate fiber and wireless clients, ensuring service reliability and high customer satisfaction. Oversee servers, network hardware, operating systems, and security infrastructure. Improve operational processes to increase efficiency and reduce costs. Coordinate installation, upgrades, and maintenance of telecommunications systems. Supervise and train technical and administrative staff. Evaluate, select, and purchase hardware and software solutions aligned with business growth.
Secretary of Finance / World Bank GroupInformation Technology Consultant
May. 2013 - Oct. 2014Created technical documentation for new system components. Developed user manuals and system documentation for financial software (SIAFI). Participated in design and implementation meetings for new financial administrative systems. Supported system development teams with requirements analysis and documentation.
Municipalidad de La Ceiba (DIEM)Information Technology Administrator
Jul. 2012 - May. 2013Managed databases and performed statistical reporting and analysis. Provided technical support via phone, email, and remote assistance. Configured client equipment and network connections. Managed connectivity to application and internet servers.
Law Offices of LaVan & Neidenberg (Call Center – 120 Employees)Information Technology Administrator
Feb. 2011 - Jan. 2012Administered network infrastructure and computing environments for 120-user call center. Managed backups, system security, and user support services. Designed and configured networking systems and hardware. Coordinated with vendors and department heads to resolve IT challenges.
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