Aymen Gatri - Professor, Digital Business University of applied Sciences Berlin

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Work Background

KonecranesDirector Customer Care

Jul. 2024Germany, Düsseldorf Director Customer Care & member of the Management Team | BU Mobile Harbor Cranes | Port Solutions Konecranes · Full-time Jul 2024 - Present · 1 yr 10 mos Düsseldorf, North Rhine-Westphalia, Germany · On-site I lead strategic operational initiatives for global mobile harbor crane business. I manage a €280M+ P&L, focusing on sustained revenue growth. My key accomplishments include redesigning the warranty and service offering that enabled €1M+ in cost savings across our global operations and launching Virtual Remote Assistance technology that delivered improved customer uptime and satisfaction.

Digital Business University of applied Sciences BerlinProfessor for Cybersecurity and AI Defense

Jan. 2024Germany, BerlinDesigning and delivering executive education in IT Security, OT Security, and Generative AI • Developed cybersecurity curriculum integrating ISO 27001, NIS2, CRA, IEC 62443 for executive cybersecurity MBA programs. • Supervised three master’s theses on technology innovation and AI business applications. • Published five thought-leadership articles on industrial cybersecurity, AI-driven service management, and digital transformation.

Teligencia LabsCo-founder CEO

Dec. 2020Germany, DüsseldorfCo-Founder & CEO | TELIGENCIA LABS GMBH (Cybersecurity) | 2020 - 2024 Built and scaled ISO 17025-accredited cybersecurity laboratory serving Africa and Middle East markets • Scaled operations from €100K to €500K revenue within 3 years, expanding from 2 to 5 FTEs • Developed proprietary SaaS platform for IoT threat surface risk analysis serving 10 enterprise clients • Established strategic partnership with Eurofins before transitioning to independent accredited cybersecurity laboratory • Led security risk management and compliance testing for critical infrastructure across 5 countries

Metso OutotecSenior Services Management (Head of EMEA Services, Head of Sales, Head of Services Delivery)Positions

Jun. 2012 - Jun. 2024GermanySenior Sales Manager | METSO OUTOTEC | 2023 - 2024 Drove business development and service innovation for global chemical processing and metallurgy clients across EMEA through consulting-engineering-driven selling and digital transformation. • Managed €45 M service portfolio, achieving 22 % YoY revenue growth and securing 3 multi-year SLA renewals in Saudi Arabia, UAE, and Northern Africa, strengthening key strategic accounts. • Applied consultative and engineering-led sales approaches to design customized service solutions, driving long-term customer loyalty and margin improvement. • Led digital transformation initiatives, including predictive maintenance and remote monitoring, improving customer uptime by 15 % and expanding digital-service revenue. • Identified and captured €3,7 M in spare-parts opportunities through data-driven lifecycle management and condition-based monitoring. Senior Service Product & Project Manager | METSO OUTOTEC | 2021 - 2023 Drove business development and service innovation for national and international service products • Managed a €73 M services portfolio across the chemical processing and metallurgical sectors. • Led digital transformation initiatives including predictive maintenance and remote monitoring, improving customer uptime by 15% • Developed agile implementation concepts for Service-Brownfield projects reducing project timelines by 30% Project Manager M&A | METSO OUTOTEC | 2020 - 2021 Led integration of service operations across Market Area Europe following the Metso–Outotec merger, focusing on operational excellence and post-merger harmonization. • Led €24 M service-integration projects, aligning stakeholders and standardizing delivery processes across EMEA. • Deployed Field Service Management tools, boosting efficiency by 21 % through digital scheduling and real-time reporting. • Integrated technical service operations, realizing 18 % cost synergies via shared resources and unified spare-parts management. Head of Field Services, EMEA | OUTOTEC | 2015 - 2020 Managed regional P&L and service delivery operations across mining and metallurgical markets in EMEA’s emerging regions. • Drove €120 M in service revenue through strategic account development and contract renewals • Achieved 17% improvement in service margins through operational efficiency and digital tools • Built and led multicultural team of 85 professionals across 10 countries • Established local partnerships reducing service delivery costs by 23% while maintaining quality standards Services Projects Manager, Services Lead EMEA | OUTOTEC | 2012 - 2015 Executed modernization and retrofit projects with a total value exceeding €40 M, delivering measurable improvements in operational performance and customer satisfaction. • Increased asset availability by up to 20 % through targeted modernization initiatives and equipment upgrades • Introduced standardized project processes, reducing project lead times by 15 % and improving delivery predictability • Led cross-functional teams across Engineering, Procurement, and Field Service, ensuring seamless execution and technical excellence • Collaborated closely with key customers to design tailored maintenance and modernization solutions, enhancing satisfaction and repeat business • Established a strong foundation for long-term partnerships and lifecycle service agreements in the EMEA region

NAVTEQ [acquired by NOKIA for $8B in 2007/2008]Quality Manager Europe

Jun. 2010 - May. 2012Germany, BonnQuality Manager Europe | NAVTEQ - A NOKIA Company | 2010 - 2012 Led quality operations for traffic data and big data platforms supporting global OEM clients • Managed quality assurance for products serving Garmin, BMW, Daimler, and VW, achieving 96% customer satisfaction • Reduced QA cycles by 28% through process optimization and automation • Led post-acquisition integration of NAVTEQ into Nokia ensuring seamless operational continuity

GCP German Cathodic Protection GmbHSales Manager EMEA

Mar. 2009 - May. 2010Germany, EssenSales Manager EMEA | GCP German Cathodic Protection GmbH | 2009 - 2010 Drove market expansion in oil & gas sector across European, Africa and Middle East markets • Increased market share by 20% through strategic account acquisition and service agreements • Developed 5 new customer relationships generating €1,1 M in pipeline opportunities

Daimler AGInhouse Consultant

Sep. 2008 - Feb. 2009Germany, SindelfingenInhouse Consultant | STAR CONSULTING - A DAIMLER AG Company | 2008 - 2009 Managed software and hardware release coordination for vehicle electronics systems • Led cross-functional teams ensuring on-time delivery of 12 critical system releases • Reduced release cycle time by 25% through process standardization