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Work Background
Daniel Labelle ConsultingSenior Business and Technology Consultant
Jun. 2023Newmarket, Ontario, CanadaProvide contract project management and IT management for diverse clients, enhancing operational efficiency.: • Managed multiple programs for the Ministry of Transportation Ontario, including a comprehensive Hardware and Software technology refresh to SAAS on Cloud and Drive Test Center relocations. • Oversaw end-to-end management of SAP systems for seven clients, effectively acting as their IT Director.
Equifax Canada Co.Senior Project/Program Manager
Jan. 2016 - May. 2023Greater Toronto Area, CanadaLed, managed, motivated and coached cross-functional, multi-national project teams (up to 60 people) to deliver large (up to $4M), strategic, complex customer impacting transformational software development projects as well as new strategic innovative products development projects. I managed the projects through the entire life cycle from Business Case though to project closeout. All projects included stakeholder management, requirements gathering, development, implementation, security testing and customer migrations planning and execution. Planned, monitored, tracked and reported on all project KPIs to various audiences. Presented project status to C-Level and escalated issues as needed to ensure project delivery on time, budget and within quality parameters. Spearheaded a $1.8M initiative to develop and inaugurate a new product to market generating $3M in annual revenues. Led, managed, motivated, coached and guided a 60-person team to design, develop, implement and support a $4M multi-year multi-national cross-functional vendor supported company platform transformation impacting 40 large clients. The project included change management, data migration, delivery and migration scheduling, testing, and training of sales, delivery and support employees and client users. Generated 100x revenue over cost within one year by leading a value-based pricing strategic AI Model initiative with a Partner/Vendor.
Baxter International Inc.Manager, IT Process Excellence
Dec. 2009 - Oct. 2015Mississauga, OntarioElevated the value of the information technology (IT) department from a request-based service to that of a strategic business partner to the rest of the enterprise by significantly improving critical aspects of IT software development and delivery operations, including revamping all processes and procedures dashboards, help desk, project activity, and service level agreements (SLA). Conducted in-depth analyses of current processes, identified waste and pain points, facilitated internal cross-functional discussions, and launched root cause analyses to develop and present recommendations to business and IT operations. Consulted with senior management to plan, automate and implement long-term, robust solutions. Inaugurated and directed a back-order process to notify customers of order status along with estimated time of arrival (ETA) factoring in a range of impacting issues, including incoming and outgoing lead times, internal processing activity and schedule, ongoing product allocation and demand, and supply issues. Designed a SQL-based POC to list data integrity and discrepancies for data owners to address and resolve. Captured VOC from data owners to develop rules. Notified the Steering Committee of the project status and recommended developing and launching an English language rules engine to enable data stewards to systematically manage this process. Introduced automated solutions to oversee the governance process which included a UI, rules life cycle, and the methodology of applying rules. Consistently minimized business risks while maximizing business value-add, employee engagement and retention, and overall customer satisfaction. Spearheaded transformational change to the organization by influencing senior leaders and leading teams to streamline processes to significantly improve efficiencies and generate synergies. Generated over $1M in average working capital by improving the sales forecast accuracy of high-value low-supply products from 75% to 95%.
Baxter International Inc.Performance Lead
Jan. 2007 - Dec. 2009Mississauga, OntarioMaximized the Value Proposition of the IT Team: - Measured the service effectiveness of the IT team and customer satisfaction. - Collaborated with senior leaders to ensure they were getting the right services from IT. - Worked with the IT leadership team to improve service processes.
Baxter International Inc.Application Development Team Lead
Dec. 2003 - Jan. 2007Mississauga, OntarioAccountable for full system management for JD Edwards on an iSeries platform. Enhanced system usability by leading development projects with a team of 4 senior technical people. Maximized system availability, ensured the system was secure and passed all regulatory audits.
DML Consulting ServicesConsultant
Aug. 1998 - Dec. 2003Maple, OntarioContract Consulting with several companies with JD Edwards. Salesforce, PeopleSoft, Siebel, Oracle implementations on the most effective ways to use and enhance the platforms.
Ace HardwareInformation Technology Manager
Mar. 1996 - Aug. 1998Markham, OntarioHands on responsibility of all aspects of the management of all systems and applications within the company since its start up in March 96. Develop all IT standards and procedures. Grew the IT staff from 4 to 17 as required to satisfy the business needs.
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