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Work Background
Global Excel Management Inc.
Communications & Customer Engagement Specialist
Oct. 2024
Customer support / Product Analysis, Claims Analysis and Support, Active Medical Support, Billings & Travel Management.
The Water Street Collective
Regional Sales Manager
Dec. 2023 - Oct. 2024
Ryde Your Rythm, RYDE supports wellbeing in one shot for 3 unique wellness functions. For all of the many moments of the day where life may require a little more. Learn more @https://ca-en.ryde.com/
Softdrop
Chief Marketing Officer
Jun. 2021
Softdrop is an open-source delivery platform that enables urgent, same-day local and international delivery of just about anything, nationwide. We aim to be the leading peer-to-peer (P2P) logistics app that connects senders with reliable couriers for on-demand deliveries. We offer a convenient, cost-effective, and secure platform for businesses and individuals to get their packages delivered within intracity, interstate and international boundaries.
Leadway Assurance Company Limited
Corporate Communication Senior Analyst
Jun. 2006 - May. 2021
STB-McCANN
Client Services Executive
Mar. 2005 - May. 2006
Lagos State, Nigeria
• Maintaining high-level client servicing. Understanding the brand and demystifying their brief to align with the mission, vision and core values of the company (CocaCola/MasterCard) • Ascertaining a brand and product need and providing an appropriate strategy to get the top of awareness and sales required • Built client loyalty through fostering stronger relationships. Retained average repeat-customer scores 21% higher than other associates. • Leveraged expert level communications skills to zero in on true customer needs, and achieved an overall 93% positive ratings from clients in post-communication and service level surveys • Increased service level by analyzing and identifying clients briefs effectively, and executing briefs with the required brand or product strategy required for to maintain Top of Mind (TOMA) and pushing market sales. • Analyzing and Identifying the necessary target market for clients and turned 70% prospects into signed customers generating over $500k in annual revenue.
Alpha Consortium
Project Management Officer
Jan. 2004 - Feb. 2005
Apapa, Lagos State, Nigeria
• Responsible for project assessment with the project head and entire team to support projects and programs independently, work planning & control, budget management, change management and product quality control. • Collaborated with Client Managers and Project Managers to understand and analyze the client requirements. • Maintained a thorough understanding of marketplace, competitors and industry trends in order to identify new business and marketing opportunities. • Worked with management and client to determine project roadmap and milestones. • Worked with project management team and assisted in development and management of project line, ensuring adherence to the project timelines • Participated in project execution sessions for the project blueprint, plan and customization of required functionalities. • Quarterly review of project performance in relation to client requirements and expected time frame.
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