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Work Background
Community Pharmacy Chain, UAEPharmacy Operations & Branch Management
Apr. 2011 - Feb. 2014United Arab Emirates, DubaiWorked within a large UAE pharmacy chain with more than 30 branches, supporting community pharmacy practice, pharmacy management, patient communication, medication workflows, supplements, product availability, and daily pharmacy operations
Handled prescription and non-prescription product inquiries, explained medication and supplement information in clear patient-friendly language, and supported accurate pharmacy service in a multicultural UAE environment
Managed pharmacy operations including stock follow-up, supplier communication, product movement, inventory awareness, staff coordination, and communication with management
Gained practical experience with pharmacy POS systems, product data, sales movement, inter-branch stock transfers, automatic ordering issues, expiry control, and operational risks affecting stock accuracy and product availability
Worked daily in Arabic and English with patients and customers from different nationalities, dialects, and backgrounds
Community Pharmacy, DubaiPharmacy Operations & Inventory Workflow Improvement
Jan. 2000 - Feb. 2011United Arab Emirates, DubaiImproved pharmacy inventory and database workflows in a busy Dubai pharmacy
Created a structured product-location coding system for shelves, counters, displays, storage areas, and standalone brand/vendor stands
Built MS Access forms, named queries, and filtered tables to organize product data by location, supplier, manufacturer, brand, and category
Supported manual inventory, product lookup, stock reconciliation, reporting, and post-inventory correction
Identified inventory-control risks such as missing FEFO logic, negative stock acceptance, and automatic replenishment issues
Reduced inventory reporting turnaround from more than one month to about one week after corrections
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