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Work Background
Savola Foods CompanySenior Research Manager - Arabia
Jul. 2017KSA• Dedicated to work closely with assigned business units; managing all their research needs across board (Desk, Consumer, Trade, RA...etc.) to provide service and drive results • Coordinate with management in determining research priorities and developing research roadmap • Lead team in delivery of research projects, driving business oriented results • Resolve conflicts and negotiate mutually beneficial agreements between parties • Save money by implementing cost-saving initiatives that address long-standing problems • Drive operational improvements which result in savings and improved profit margins • Increase customer satisfaction by resolving clients' day to day concerns and queries • Identify areas of improvements to operations and develop new methodologies to meet milestones and provide exceptional client support • Stay in touch with latest developments in research tools and techniques • Ensure that research deliverables meet quality standards and business requirements
Savola Foods CompanySenior Project Manager
Nov. 2012 - Apr. 2017Cairo, Egypt• Worked with clients from marketing, sales, operations teams to understand needs and provide research services • Created models to forecast and predict quantitative and comparative evaluations of various business solutions • Was accountable for designing projects & their set up (sample structure, agencies pitching, moderator choice, timelines, research materials, analysis & reporting etc....) • Resolved conflicts and negotiated mutually beneficial agreements between parties • Led team in delivery of projects, driving business results
Savola Foods CompanyProject Manager- Research Department
Jul. 2010 - Oct. 2012Cairo, Egypt• Managed different qualitative & quantitative projects for different business units in different countries of Mena & Gulf region • Developed and initiated projects, including managing costs, schedule and performance • Developed implementation methodologies to rein in project costs while meeting key milestones • Modified and directed project plans to meet organizational needs • Developed executive presentations and reports to facilitate project evaluation and process improvement • Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve • Studied Retail Audit & Consumer Tracking tools and answered different clients queries • Coached several junior team members on different research tools & gave them on job trainings
Savola Foods CompanyAssistant Project Manager
Jul. 2008 - Jun. 2010Cairo, Egypt• Managed simple qualitative & quantitative projects for different business units in different countries (Egypt, Sudan, Algeria & Iran) • Formulated discussion guides & questionnaires for simple qualitative & quantitative projects • Analyzed findings of simple qualitative and quantitative projects • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities • Escalated incidents to next level to remain compliant with company's standards and procedures • Actively participated in and attended different trainings that tackle both professional as well as personal development topics like "Emotionally Intelligent Performance Management", "Marketing trainings", "Breakthrough Intents", "7 Habits of Highly Effective People"...etc. • Achieved Market Research Society (MRS) Advanced certificate Management Trainee, Marketing Research Unit, Savola Group, Cairo, Egypt
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