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Work Background
UBSAssociate Director - Information Technology Support Analyst
Apr. 2020Nashville, Tennessee, United States• Championed escalation management across finance technology teams, enabling quarterly financial closes to complete in record time despite production challenges.
• Provided senior application support leadership for internal finance systems within a large enterprise banking environment, coordinating production support across development, infrastructure, and business stakeholders.
• Strengthened global collaboration through structured turnover meetings, enhancing communication and minimizing operational blind spots.
• Instituted cross-training initiatives across application support groups, breaking down knowledge silos and enhancing coverage for critical systems.
• Supported production environments for critical financial applications, ensuring reliability, integrity, and continuity of transaction processing.
Broadcast Music, Inc. (BMI)Manager, Data Operations
Dec. 2018 - Apr. 2020Nashville, Tennessee• Oversaw 24×7 operations team processing music performance data into royalty payments, enhancing operational efficiency in z/OS-based environment.
• Managed systems transforming performance data into royalty distributions, ensuring accuracy and compliance with industry standards.
• Led continuous operations team of 6 to maintain reliability of batch processing and data ingestion systems, supporting uninterrupted service delivery.
• Reconfigured AutoSys scheduling to generate automated failure notifications, accelerating incident response.
• Developed Python automation scripts to capture job metrics, improving operational visibility.
• Implemented environmental changes to improve audit readiness and compliance.
JPMorgan Chase。Application Support Manager - Vice President
Aug. 2010 - Sep. 2018Columbus, Ohio AreaVice President, Application Support Manager / JPMorgan Chase - Columbus, OH 01/2010 - 01/2018 • Built and led distributed application support organization for enterprise banking systems, enhancing service reliability.
• Managed teams up to 24, maintaining production services across banking applications.
• Ensured successful processing of deposit transactions across multiple channels.
• Enabled cloud adoption with Cloud Foundry for application deployment, streamlining deployment processes.
• Enhanced issue detection through improved monitoring practices, increasing responsiveness to incidents.
• Achieved 99.96% batch success rates and 97% SLA compliance.
• Stabilized environment leading to $10M reinvestment.
JPMorgan Chase。Manager of Infrastructure
Mar. 2003 - Aug. 2010Columbus, Ohio AreaInfrastructure Manager / JPMorgan Chase - Columbus, OH 01/2003 - 01/2010 • Managed distributed team of 8 to implement Control-M scheduling, improving scheduling accuracy.
• Led enterprise scheduling infrastructure initiatives, enhancing coordination across multiple business lines.
• Integrated applications into centralized automation frameworks, streamlining processes and reducing manual intervention.
• Administered scheduling servers and database infrastructure.
• Resolved network communication issues affecting production environments.
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