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Work Background
StripeOperations Associate, PSO
May. 2025Mexico City, Mexico
NORISE Successful Business SolutionsJunior Consultant
Jul. 2024 - Nov. 2024Nuevo León, MexicoConducted comprehensive process surveys and documented models to identify operational inefficiencies and improvement areas. Delivered 21 surveys and modeled 5 processes, facilitating significant process enhancements. Analyzed and defined KPIs, business rules, and operational guidelines to optimize marketing and logistics processes. Identified and addressed process flaws through collaboration with cross-functional teams, aligning marketing and logistics initiatives for streamlined solutions. Proactively created task facilitation tools, which supported task efficiency and ensured on-time, in-scope delivery. Utilized tools such as Excel, PowerPoint, and Visio to document and present process models and operational strategies, ensuring clarity and consistency.
Uber FreightCustomer Support Specialist II
Oct. 2023 - Jul. 2024Monterrey, Nuevo León, MexicoAs a dedicated Customer Support Specialist at Uber Freight, I played a pivotal role in ensuring seamless operations by providing comprehensive support to shippers, carriers, and customers. My responsibilities encompass a wide range of tasks, including: Addressing and resolving diverse issues through inbound and outbound calls, as well as email communications. Leveraging my analytical skills to offer insightful solutions that align with the unique needs of each stakeholder. Contributing to the creation of our department’s guidebook, which serves as a valuable resource for problem-solving and reference. Utilizing my extensive experience to develop a user-friendly database that enhances team communication and operational efficiency within Excel. Crafting detailed statistics to analyze recurring issues, enabling us to implement effective strategies for resolution. My commitment to excellence and continuous improvement has not only strengthened our team’s capabilities but also contributed to the overall success of Uber Freight’s customer support division. Additionally, I have had the opportunity to make the department's guidebook for reference and problem-tackling, by making use of my experience and learnings. Also, I have had the commandment of creating a database that facilitates the team's communication and efficiency within excel.
BGA BusinessJunior Consultant
Sep. 2023 - Oct. 2023Sonora, MexicoAs a Junior Consultant at BGA, I was tasked with conducting a comprehensive diagnostic of an agricultural enterprise specializing in the export of vegetables and fruits. The enterprise, a family-run business, was engaged primarily in the harvesting of these products. My role was to identify and analyze flaws within the organizational structure and behaviors that could be impacting the enterprise’s efficiency and effectiveness. Key Responsibilities: Conducting Diagnostic Studies: Utilized the PASER method to structure and execute three principal studies aimed at uncovering inefficiencies and areas for improvement. Process Analysis: Prepared a detailed brown and white paper to describe the processes involved in the enterprise’s operations, highlighting pain points across different stages. Role Observation: Engaged in observational studies to understand the specific roles and objectives within the enterprise, using targeted questions to assess tools, resources, and the value of activities. Statistical Analysis: Executed statistical studies to quantify losses due to unnecessary activities and evaluate the utilization of systems in place. Problem-Solving: Developed a cause-and-effect matrix to identify root causes of issues and propose viable solutions. Achievements: Successfully identified key areas where the enterprise could optimize its processes and reduce time wastage. Contributed to the creation of actionable insights that informed strategic decisions for enhancing operational performance. Played a crucial role in shaping the department’s guidebook for reference and problem-solving, drawing from my experience and learnings.
Tec Consulting ClubLead Project Coordinator
Feb. 2023 - Sep. 2023Monterrey, Nuevo León, MexicoAs coordinator in the TEC Consulting Club, I led a team of five consultants to provide innovative solutions for inventory management of a food chain's branches. Our project was supported by Sintec Consulting, and we aimed to optimize the company's operations through a software application. I oversaw the project lifecycle and worked closely with team members to ensure objectives were met within the defined timeline. With Sintec's guidance, we devised strategies, implemented best practices, and benefited from their wealth of knowledge to deliver optimal value to our client. Additionally, as a member of the club's board, I actively participated in planning and executing club events, including workshops and networking sessions.
Tecnológico de MonterreyResearch And Development Intern
Aug. 2022 - Dec. 2022Monterrey, Nuevo León, MexicoI played a vital role in leading the microbiology testing and sensory evaluation processes for a pioneering project in the food industry. Through my meticulous attention to detail, technical expertise, and leadership abilities, I contributed to the development of healthier and organic sausages and ham with the inclusion of a novel avocado-derived additive. The presentation of our project to a panel of experts underscored the potential benefits and opened new avenues for further exploration and innovation in the field of food science.
Sebiotec MxDirector of Logistics
Oct. 2019 - Nov. 2021Puebla, Puebla, MexicoAs coordinator of a team of six, I oversaw various biotech initiatives, including the welcome event for new students and the prestigious online congress "Inspire Science." I fostered a collaborative and supportive environment by delegating tasks based on strengths and expertise, promoting open communication, and motivating team members. As Logistics Coordinator, I meticulously planned and executed all aspects of the events, ensuring smooth setup and creating welcoming spaces. I collaborated with stakeholders, keeping them informed of event logistics and updates. Our efforts resulted in a successful welcome event and an inspiring online congress, elevating the field of biotech.
International language instituteEnglish Teacher
Sep. 2017 - Feb. 2018Cárdenas, Tabasco, MexicoWorked on enhancing language skills and fostering an interest for learning languages among my students. By implementing innovative teaching techniques and embracing emerging technologies, I endeavored to create an engaging and effective learning environment. Through continuous professional development and a passion for education, I aspired to empower students to become confident English language learners and achieve their full potential.
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