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Work Background
BSO Digital AustraliaSupport & Digital Assistant
Sep. 2021<>Website editing with WordPress, including redirections <>Backlink outreach, assessment, and guest post creation, including proofreading and plagiarism check <>Creation and editing of meta descriptions <>Writing alt image descriptions <>On-page optimization using Yoast & Surfer SEO <>Conducting SEO audits with Semrush <>Off-page SEO techniques such as backlinking, citation, and GMB optimization <>Performing keyword research in Semrush <>Image resizing using Photoshop or other tools <>Basic understanding of CSS and HTML
BSO Digital Australia & SBMWebsite & Content Edit | Data Entry | Marketing Support
Sep. 2021Skilled in website editing using WordPress and Elementor, with a focus on effective customization and content migration for new builds. Proficient in managing data entry using ActiveCampaign for improved operational efficiency, URL redirects, link building, and crafting SEO-optimized meta descriptions to enhance visibility. Experienced in conducting SEO audits with tools like SEMrush and Screaming Frog, and creating engaging monthly blog content to drive user engagement. Adept at performing cross-browser audits and reviewing staging sites to improve user experience and site performance.
Akmani LegianFront Office Manager
Sep. 2016 - Apr. 2022Results-driven Front Office Department Manager with expertise in overseeing Guest Service, Concierge, and Bellman operations. Focused on productivity optimization through established workflows and daily performance monitoring. Ensures compliance with standards while managing budgeting and forecasting. Skilled in staff management, including recruitment, training, and development initiatives. Proficient in resolving guest issues promptly, enhancing customer satisfaction and loyalty through effective communication and TripAdvisor management.
The Akmani LegianAsst. Front Office Manager
May. 2014 - Sep. 2016Jalan Raya Legian 91Experienced Front Office Manager with expertise in managing hotel operations and ensuring adherence to standards and policies. Skilled in guest relations, effectively addressing inquiries and complaints to enhance customer satisfaction. Proven ability in revenue management, optimizing room sales to maximize direct booking revenue. Experienced in team development, selecting and training staff to maintain high service standards while overseeing operational expenses to ensure a quality service environment.
The Akmani LegianGuest Service Manager
Jun. 2013 - May. 2014Jln. Raya LegianResults-driven hospitality professional with experience acting as a management representative in the absence of senior leadership. Delivered exceptional customer service, prioritizing guest comfort and safety while managing reservations and cancellations in line with company policies. Maximized room sales opportunities by staying informed about promotions and pricing, consistently achieving budgeted financial targets. Collaborated with staff to enhance service goals and ensured effective use of reception equipment and hotel systems while maintaining cleanliness standards across the property.
The Akmani LegianFront Office Supervisor
Sep. 2012 - Jun. 2013Jl. Raya Legian no.91Experienced Front Office professional adept at managing operations in the absence of senior management, delivering exceptional customer service, and ensuring guest comfort and safety. Proficient in managing reservations and cancellations while maximizing room sales through up-to date knowledge of promotions and pricing. Consistently met budgeted financial goals and maintained high service standards by collaborating with staff on customer service initiatives and monitoring property cleanliness.
Santrian ResortsGuest Relation Officer at Puri Santrian Hotel & Resort
Jun. 2010 - Sep. 2012Sanur, BaliDedicated hospitality professional skilled in building and maintaining positive relationships with internal customers and guests to anticipate their needs. Committed to ensuring maximum guest satisfaction through personal recognition and prompt attention from arrival to departure. Proficient in fostering cooperation among colleagues and promoting effective communication across departments while maintaining high service standards. Demonstrates strong product knowledge to effectively assist customers and respond promptly to inquiries, ensuring timely task completion with minimal supervision.
Grand Mirage Resort BaliCommunication-Entertainment & Public Relations Officer
Sep. 2008 - Dec. 2009Tanjung Benoa, Nusa Dua, BaliTANJUNG BENOA, NUSA DUA, BALI - INDONESIA Dynamic Graphic Designer with expertise in managing communication channels to enhance brand visibility and public relations. Proven track record in maintaining relationships with media, press, and event organizers while informing guests and stakeholders. Skilled in creating engaging visual content, including a Year-end bulletin showcasing resort activities, and coordinating promotional photo shoots to ensure adherence to graphic standards. Experience overseeing educational activities and serving as Master of Ceremony for cultural events, contributing to a vibrant guest experience at Grand Mirage Resort Bali.
Grand Mirage Resort BaliBusiness Centre Staff
Jul. 2005 - Sep. 2008Tanjung Benoa, Nusa DuaSkilled in maintaining operational efficiency of the Business Centre and Cool’s Leisure Lounge, with responsibilities including cleaning, supply management, and equipment maintenance for gym and office tools. Proficient in creating promotional materials using design software such as Photoshop and CorelDraw, contributing to hotel marketing efforts. Experienced in preparing CDs for sales kits, ensuring high-quality presentation through effective design and content management.
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