ROCHA JEREMIAS

Call Center Supervisor @Freelancer

Complaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCase ManagerChief Customer Officer (CCO)Help Desk SupportCustomer ServiceTechnical Support AgentCall Center TrainerCall Center SupervisorSupport SpecialistCustomer Support RepresentativeCall CenterCustomer Success ManagerHead of GrowthSales ManagerSales & BizDev

ROCHA ADÃO PASCOAL JEREMIAS 📞 +244 923 254 245 ✉️ [email protected] Professional with strong interest and developing experience in the Call Center industry, Customer Service, and Team Supervision. Skilled in communication, call handling, problem-solving, and monitoring key performance indicators (KPIs). Fluent in Portuguese and with basic English communication skills. Capable of performing both frontline customer support roles and supervisory responsibilities, ensuring service quality, target achievement, and continuous process improvement. Focused on results, operational discipline, and team development in fast-paced, performance-driven environments.

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