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Work Background
Ministry Of Education, Kenya (MOE)Information Technology Assistant
Feb. 2023 - Feb. 2025Nairobi County, KenyaProviding day-to-day technical support and IT assistance across the organization, ensuring minimal downtime and a high standard of service for all end users.
Ministry of Education Butere Sub CountyInformation Technology Assistant
Feb. 2023 - Feb. 2025Delivered first-line IT support for hardware, software, and connectivity issues, resolving the majority of tickets at the first point of contact.
Administered and supported Microsoft Office 365 accounts, including user provisioning, license management, password resets, and Teams/SharePoint troubleshooting.
Assisted in the configuration, maintenance, and troubleshooting of local area network (LAN) components including routers, switches, and access points.
Managed Windows OS installations, updates, and configurations across workstations and laptops.
Maintained accurate documentation of IT assets, support tickets, and recurring technical issues to improve team response efficiency.
Liaised with end users to diagnose technical problems and communicate solutions in clear, non-technical language
Kenya Revenue Authority offices Busia OSBPInformation Technology Support
Sep. 2019 - Nov. 2019Delivered support for over 100 users, resolving issues related to desktops, laptops, mobile devices, and networking equipment. Provided training to employees on best practices for using software tools, cyber security measures, and preventing system failures. Assisted with network setup and troubleshooting, ensuring reliable internet access and local network connectivity for all departments. Supported software installations and updates across multiple platforms, including Windows, MacOS, and Linux systems. Managed hardware inventory, ensuring proper documentation and efficient tracking of all IT assets. Worked with vendors to resolve hardware malfunctions and warranty claims, ensuring cost-effective repairs.
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