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Work Background
MPFR MediaDigital Media Asset Creation, Marketing & Management
Jun. 2017North Jersey, Philadelphia PA, DMVDigital media asset creation, marketing, and management is an approach to developing, promoting, and maintaining digital content that drives engagement and achieves strategic objectives. We lead initiatives focused on customer engagement for brands aiming at growth and profitability in the digital domain. Drive high-impact video production projects for brand visibility and engagement. Develop marketing strategies to create competitive advantages. Provide consultancy to advance organizational goals. Streamline customer experiences across various platforms.
Sorfs Inc.Customer Experience and Call Center Development
Jan. 2012Greater Philadelphia AreaCustomized solutions ensuring effectively managed data, opportunity creation, audience engagement and, enhanced revenue.
Southeastern Pennsylvania Transportation Authority (SEPTA)Railroad Control Center Operations
Nov. 2010 - Nov. 2022Greater Philadelphia AreaDirect and control activities of passenger rail operations consisting of dispatch, power, C&S, information management and customer service to ensure safe, prompt, and courteous service in accordance with CFR, FRA, DOT, NORAC, SEPTA Rules and special instructions. Assess train performance times and interface regularly with host railways rail traffic control centers as well as railway operating officers to ensure coordination of daily train operations and immediately respond to correct deviations to the operating plan. Ensure that incidents are properly reported and investigated with appropriate action taken to prevent recurrence. Manage unplanned and emergency service disruptions to protect the safety of the public, railroad employees and railroad property. Perform administrative tasks related to Hours of Service, hazardous materials, rule violations and other reports.
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