Mónica Serra

Manager Stores of Hotel @WBA

Service Quality ManagerAccount ManagerCustomer ServiceSales ManagerSales & BizDev

Mónica Serra is the dynamic Manager of Hotel Stores at WBA, where she has successfully led a team to optimize inventory management and enhance guest experience since 2018. With over a decade of experience in hospitality and retail, Mónica has implemented innovative strategies that have increased operational efficiency by 30%. Her keen eye for detail and commitment to sustainability have positioned WBA's hotel stores as industry leaders in eco-friendly practices. Passionate about customer satisfaction and team development, Mónica continues to drive excellence and inspire her colleagues through her visionary leadership.

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