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Work Background
Equus Workforce SolutionsBusiness Services Consultant
Dec. 2024• Cultivate partnerships with employers, economic developers, and industry leaders to expand job and training opportunities.
• Promote and coordinate work-based learning programs including On-the-Job Training (OJT), Work Experience (WEX), and direct placements.
• Collaborate with case managers to prepare participants for employment through resume development, interview coaching, and job matching.
• Organize employer engagement events and sector strategy roundtables to align workforce services with regional labor market needs.
• Maintain accurate documentation in SCWOS and ensure compliance with federal and state program guidelines.
• Monitor retention and satisfaction outcomes through ongoing employer and participant follow-up.
Veterans GuardianIntake Consultant
Nov. 2023 - Dec. 2024Pinehurst, North Carolina, United States• Advised veterans on strategies to strengthen VA disability claims, ensuring accurate documentation and eligibility alignment.
• Specialized in developing personalized strategies to improve clients' disability claims, ensuring their unique goals were at the forefront of every decision.
• Collaborated with internal teams to ensure seamless implementation of tailored solutions.
• Managed multiple projects simultaneously, prioritizing effectively to meet tight deadlines.
• Investigated customer complaints, analyzed root causes, and implemented solutions to resolve issues efficiently.
• Maintained strong client relationships, resulting in high satisfaction and repeat business.
• Consistently received 2–3 external referrals monthly from satisfied clients.
• Retained approximately 25% of former clients for subsequent consultations, reflecting trust and effectiveness.
• Resolved client concerns with professionalism and empathy, enhancing client satisfaction and retention.
• Fostered strong client relationships, contributing to long-term engagement and program success.
VILLAGE INTERNAL MEDICINE GROUPMedical Assistant
Nov. 2021 - Nov. 2023Fayetteville, North Carolina Metropolitan Area• Supported physicians and nurses by preparing patients for examinations and treatments to ensure smooth clinical workflows
• Recorded vital signs, administered medications, and conducted essential lab tests to support comprehensive patient evaluations
• Maintained accurate and confidential electronic health records (EHR) in compliance with HIPAA regulations
• Achieved high patient satisfaction, with numerous patients expressing a preference for my support over other Medical Assistants in the facility
Rapha Primary CareMedical Assistant
May. 2021 - Nov. 2021• Prepared patients for exams and procedures in collaboration with the medical team to enhance overall care delivery
• Monitored vital signs, administered medications, and conducted lab tests to support comprehensive evaluations
• Managed electronic health record (EHR) systems, ensuring accurate and confidential documentation in compliance with HIPAA
• Received high patient satisfaction ratings for delivering compassionate care and attention to detail
• Played a key role in emergency response within the clinic, maintaining readiness and composure in urgent situations
AFC Urgent Care-Fuquay-VarinaMedical Assistant
Sep. 2020 - Jun. 2021• Played a key role in supporting the healthcare team by preparing patients for treatments and examinations
• Recorded vital signs, administered medications, and conducted essential lab tests to support accurate evaluations
• Managed electronic health records (EHR) with precision, ensuring detailed documentation and HIPAA compliance
• Coordinated patient schedules and referrals to streamline clinic operations and improve workflow efficiency
• Effectively trained new medical assistants, enhancing team performance and adherence to clinical protocols
• Appointed as Quality Control Coordinator for laboratory machines, ensuring accuracy and reliability in test results
US ArmyHealthcare Specialist/medic
Oct. 2016 - Oct. 2020• Administered critical medical treatment to military personnel in both combat and non-combat environments
• Trained and led junior medical staff in patient assessments and emergency procedures, enhancing team readiness and capability
• Managed medical supply inventory to ensure availability and accessibility of essential items
• Conducted health screenings and physical exams to support unit health and operational preparedness
• Developed and enforced standard operating procedures to streamline medical operations and ensure compliance with patient privacy regulations Key accomplishments:
• Received 10 awards for exceptional performance and dedication to military service
• Recognized by Senior Enlisted personnel across two posts as one of the top-performing specialists
• Created and delivered first aid training programs, improving unit-wide medical response capabilities
• Managed mass casualty incidents, coordinating resources and delivering critical care under high-pressure conditions
• Implemented new SOPs, increasing operational efficiency and effectiveness
Crazy 8Keyholder
Apr. 2015 - Sep. 2016Fayetteville, North Carolina Metropolitan Area• Managed store operations in the absence of the store manager, ensuring smooth daily operations and adherence to company policies • Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving any issues or concerns • Trained new sales associates on product knowledge, sales techniques, and customer service standards to ensure consistent delivery of excellent service • Maintained accurate inventory records through regular stock checks and reconciliations, minimizing discrepancies and improving overall efficiency • Assisted in visual merchandising efforts by arranging displays, restocking shelves, and ensuring a visually appealing shopping environment • Resolved customer complaints promptly and professionally, ensuring high levels of customer satisfaction while maintaining positive brand image
PerfumaniaSales Lead
Nov. 2014 - Apr. 2015Fayetteville, North Carolina Metropolitan Area• Managed store operations in the absence of the store manager, ensuring smooth daily operations and adherence to company policies • Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving any issues or concerns • Trained new sales associates on product knowledge, sales techniques, and customer service standards to ensure consistent delivery of excellent service • Maintained accurate inventory records through regular stock checks and reconciliations, minimizing discrepancies and improving overall efficiency • Assisted in visual merchandising efforts by arranging displays, restocking shelves, and ensuring a visually appealing shopping environment • Resolved customer complaints promptly and professionally, ensuring high levels of customer satisfaction while maintaining positive brand image
American Heart AssociationBLS Instructor
Mar. 2008 - Oct. 2014• Conducted CPR and First Aid training sessions, ensuring participants mastered essential life-saving techniques and proper use of medical equipment
• Delivered engaging lectures and hands-on demonstrations covering AED usage and First Aid procedures for all age groups
• Assessed participant competencies to certify proficiency in emergency response protocols
• Promoted community awareness by connecting individuals with vital health resources and emergency services Key accomplishments:
• One of the youngest certified instructors, demonstrating advanced proficiency and dedication to lifesaving education
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