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Work Background
Linchpin Advisory Group LtdDirector/Consultant
Jan. 2026United KingdomLinchpin Advisory Group provides specialised Digital Transformation and Product Management consultancy services, specially designed for B2B SaaS, fintech, and cyber-risk organisations looking to modernise their operations. As Director and Lead Consultant, I run digital maturity assessments using a structured framework to identify gaps and create clear, incremental implementation plans. These assessments are integrated into a data-driven reporting system that provides clients with a transparent, actionable view of their current state versus their desired target-state architecture. By matching these transformations with specific OKRs and investment cases, I ensure that every project delivers measurable value and is firmly based in strategic reality. My main goal is to bridge the gap between complex technical requirements and commercial outcomes, providing the high-level fractional leadership necessary to steer high-stakes initiatives toward success. In addition to a transformation strategy, I offer expert Product Management consulting, including deep-dive audits and discovery sessions, and long-term fractional leadership to scale product teams. I specialise in modernising product operating models to significantly reduce development timescales, frequently achieving efficiencies of up to 50% through intensive process optimisation and workflow redesign. I partner closely with executive stakeholders to strengthen governance and integrate advanced data or AI initiatives into existing service models. I drive meaningful revenue, help organisations build high-performing teams, and mentor the next generation of product talent. By focusing on both cultural change and technical excellence, I help businesses navigate dynamic market shifts with agility while maintaining a firm grip on their long-term product vision.
Go FractionalFractional Product Professional
Jan. 2026United KingdomFractional product professional for organisations
GLGNetwork Member
Sep. 2025As a GLG Network Member, I bring 15 years’ of experience in the product management industry to help clients solve some of their toughest business challenges.
GLG is the world’s insight network. It connects decision makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Its network of experts is the world’s largest and most varied source of first-hand expertise.
KYNDHead of Product Management
May. 2024 - Feb. 2026London Area, United KingdomHead of Product Management | Cyber Risk Intelligence | B2B SaaS | Driving Business Growth Through Strategic Product Vision Lead the Product Management function at KYND, a growth-stage SaaS provider in the cyber risk intelligence space. Developed and executed the company’s product strategy and North Star metrics, directly impacting revenue growth and customer retention. Partnered with senior leadership to align product roadmap with evolving market needs and enterprise customer demands. Championed agile execution, managing the product backlog and ensuring timely delivery of high-impact features in collaboration with engineering. Mentored a team of product managers, elevating team performance and career development. Led cross-functional change management initiatives, improving internal product delivery processes and organizational efficiency. Conducted in-depth data analysis and behavioral analytics to identify usage patterns and guide product decisions. Drove innovation by proactively identifying trends in the cyber threat landscape and launching market-differentiating features.
CorpaySenior Product Manager
Jan. 2023 - May. 2024Swindon, England, United KingdomProduct Management leader at Fleetcor, responsible for designing, implementing, and improving product frameworks, processes, and standards to manage the company's range of products throughout their lifecycle.
Accountable for the performance of Allstar's core fuel products, maximizing profitability and reducing process inefficiencies by supporting the sales, account management, and customer service teams.
Collaborates with internal stakeholders and external customers to identify market gaps, design new products, and ensure their effective launch and support through early life management.
Orpheus SoftwareSoftware Product Manager
Nov. 2021 - Dec. 2022Reading, England, United KingdomSoftware development company supporting FCA regulated personal and commercial motor vehicle and travel based Insuretech companies.
Expanded the role to take on project and operational oversight to ensure compliance with planned feature development and continued value delivery.
Implemented best practice approach to Product Management using standardised templates, reporting mechanisms, processes and metrics of success.
Reduced Feature request to development time by 50%.
Decreased Feature backlog by 50% over 4 months.
Supported on improvements to development timescales which enabled reductions around 20%.
Revised internal stakeholder engagement plan focusing on more collaboration between Product, Development and customer centric teams, resulting in improved feature, bug and task awareness.
Defined short and longer term product strategies aligned to business priorities and goals.
Firebrand TrainingHead Of Product Management
Feb. 2019 - Nov. 2021London, United KingdomOversaw a distributed team of seven including product research, product managers and product management administrators guiding portfolio of 200+ live professional certifications generating more than £22M in annual group revenue. Develop and execute repeatable product lifecycle framework. Key Achievements:
Achieved organisational revenue targets resulting in 5% increase across key regions.
Reduced low performing products by 25%, resulting in 2% increase in portfolio margin.
Implemented product strategy and strategic goals and initiative in-line with stated business objectives.
Implemented lean development processes allowing reduction in average new product development by approximately 33% to less than 2 months.
Designed and executed multiple vendor and partner reviews and streamlined on-boarding process.
Introduced more than 60 live products within Microsoft and Amazon professional certification portfolios. Conducted portfolio analysis and transitioned 20+ products into end of life.
Firebrand TrainingProduct Management Lead
Nov. 2017 - Feb. 2019London, United KingdomHeaded up the Product Management team who are responsible for the quality development and delivery of a commercially viable product portfolio consisting of over 200+ professional certifications and training courses worth in excess of £20 Million per year.
Developed and successfully implemented a defined Product Management Life-cycle process and supporting documentation within the organisation, ensuring buy-in from key stakeholders.
Identified and subsequently ensured a number of areas including product strategy, prioritisation and roadmap development were owned by the product team.
Re-designed and chairs the Product Steering Committee and weekly company wide product update sessions.
Manages a distributed team of Product Managers and works closely with Marketing, Sales and Operations teams across 3 regions to ensure successful product developments, launches and transitions in to business as usual.
BCS, The Chartered Institute for ITGlobal Product Partner Manager
Apr. 2016 - Nov. 2017Swindon, United KingdomDevelops and manages key strategic business partnerships – partner portfolio currently valued around £10 million per annum
Accountable for commercial and operational relationships with strategic stakeholders.
Responsible for multiple simultaneous projects in line with overall business objectives.
Identifies process improvement opportunities across the business.
Authoring internal and external partnership strategy and insight documents.
Responsible for creation then delivery of ‘3 year’ business plan for partners.
Recommends and implements appropriate governance structures for projects and partners.
Successfully launched – from concept to roll-out - a market leading professional certification based on SIAM® (Service Integration and Management) with strategic partner EXIN.
Created and implemented a standardised reporting structure for all licensed product partners. Designed the process of centralised reporting to the Business Intelligence Team which increased data accuracy and improved submission times.
Managed a major transition project to remove a portfolio of products and services away from BCS to a new supplier.
Bid management. Global travel required.
BCS, The Chartered Institute for ITService Management Product Manager
Dec. 2014 - Mar. 2016Swindon, United KingdomFull Life-cycle Management of a commercially viable portfolio of Service Management Professional Certifications.
Responsible for long-term strategic portfolio road maps.
Recommended then developed strategic partnerships with suppliers and customers.
Created and maintained documentation; sales training tools, project plans, risk logs etc.
Actively involved with the review and resource co-ordination associated with multiple contract negotiations.
Led the relationship with key partner, covering both ITSM and Project and Portfolio Management product sets.
Successfully on-boarded and launched multiple 3rd party products.
Successfully launched - from concept to product roll-out - a professional certification in Software Asset Management, Practitioner Level.
Team recruitment and training.
Delivery of customer workshops and presentations.
Vectura GroupService Delivery Manager
Mar. 2014 - Dec. 2014Chippenham, United KingdomAccountable for service delivery with budget exceeding £250K. Led the team and managed relationships with 3rd party companies across 4 sites, including 2 in Germany. Responsible for the reduction company liability of assets by 75%, by Implementing an asset management program.
Drove IT service management best practice by the development and documentation of new standardised procedures and policies for major incident, request fulfilment and change management processes.
Established and chaired a Change Management Board.
Designed and categorised Service Catalogue; identified service owners and created Service Level Requirements and Service Level Agreements.
Worked closely with service owners to identify KPI’s for performance review and improvements.
Responsible for creating and implementing 3rd party supplier access processes and procedures to document and categorise access requests; reducing risk exposure.
Developed and managed interim and annual reporting with business unit service owners, and to senior leadership.
Global travel required.
Vectura Group plc.Service Desk Leader
Mar. 2013 - Mar. 2014Chippenham, United KingdomDeveloped the Service Management function within IT; built a high-performing Service Desk Team. Led staff training and career planning.
Selected/worked with vendors to design and implement a new service desk solution and ensured buy-in from business. Introduced ITIL-based best practice service desk processes for incident and event management.
Researched then implemented a new secure remote access system (Bomgar) and ensured seamless integration with the Service Desk.
Vectura Group plc.Senior IT Technician
Sep. 2011 - Mar. 2013Chippenham, United KingdomLed migration to a new help desk system which improved functionality for call management, deployment and inventory.
Responsible for significant increase in measured customer satisfaction by reduction in ticket call volumes.
Led multiple Q&A sessions and presentations to the business.
Managed implementation of system-wide monitoring of servers and associated server room technology.
Provided 1st and 2nd line support to 200 users of the help desk.
Complete ITTechnical Consultant
Oct. 2010 - Oct. 2011Swindon, United KingdomProviding consultantcy services to clients on both day to day IT problems as well as large scale projects and infastructure upgrades.
Maintaining client relationships and ensuring the professional standards and expected levels of support are being provided.
Constantly making sure the client is kept updated, and that technical documentation is always relevent and knowledge transfer between myself, the client and the helpdesk happens on a regular basis.
TOTAL COMPUTERS & ACCESSORIES (TCA)Technical Consultant
Feb. 2004 - Oct. 2010Developing and maintaining positive relationships with customers, primarily medium sized businesses, ascertaining their specific needs and advising on the most appropriate technical solution Utilising expert knowledge of various software and hardware to tailor solutions to individual customers and providing technical support via telephone, remote access and on-site as required
Liaising directly with third party software vendors to facilitate the implementation of software and hardware systems in accordance with service agreements Providing expert advice and support on a range of systems and products including Exchange, Microsoft Server, Endpoint Protection and Backup Exec System Recovery Contributing directly to an increase in company productivity and a year on year improvement in turnover by moving away from aggressive sales tactics to a more technical support service
BRIDGE HOUSE TECHNOLOGY GROUPField Service Engineer
Jan. 2000 - Jan. 2004Commencing employment in the production department before gaining promotion through to the technical department with responsibility for supporting one of the company's major clients Gaining invaluable and extensive experience in the installation and configuration of operating systems and components including memory upgrades to modem and network cards
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