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Work Background
InToneHead of Customer AI Solutions
May. 2025Lisbon, PortugalManaging voice AI programs
CAD-IT LtdProgram Manager
Nov. 2023 - Apr. 2025Lisbon, PortugalManaging a portfolio of 3 products.
IntentoAI Curation Operations Manager
Nov. 2021 - Nov. 2023Lisbon, PortugalAccomplishments: - Successfully delivered more than 350 projects - Building and growing a high-performance team from 4 to 13 people while obtaining the same quality standards. - Led optimization of the leading services. Steps automation and value addition - Launched the second service based on the demand and in-house methodologies that is still growing, proving its value - Created an operational structure that allows aggregation of statistical data for strategic decisions - Automation of JIRA workflows, saving 60% of effort for the routine actions - Written and supported internal playbooks and instructions for employees - Obtained the ISO9001-2015 certification for the AI Curation dept - Managing horizontal activities with Development, DevOps, QA, HR, Sales and Marketing
Intento, Inc.Project Manager
Nov. 2020 - Nov. 2021Lisbon, Portugal
CAD-IT UKSLM Consultant
Jul. 2018 - Nov. 2020County Dublin, IrelandManaging integration solutions for the SLM.
Cortona3DSupport Engineer
Aug. 2013 - Jul. 2018Moscow, Russian FederationCustomer support. From pre-sale to integration and customization of the product for the specific customer requirements.
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