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Work Background
FNB South AfricaBranch Controller
Aug. 2025JohannesburgOversee branch operational governance and regulatory compliance Manage risk control frameworks and ensure audit readiness Monitor financial and service KPIs to support branch performance Strengthen internal controls and operational processes Support branch leadership in maintaining sustainable profitability Ensure adherence to banking policies and regulatory standards
FNB South AfricaTeam Leader
May. 2024 - Aug. 2025JohannesburgLed frontline banking teams to achieve performance and service targets Monitored daily sales, service, and compliance metrics Developed staff capability and performance standards Reinforced operational controls within the team structure
FNB South Africaservice Manager
Oct. 2022 - May. 2024JohannesburgManaged branch service delivery and operational efficiency Oversaw queue management, service KPIs, and customer satisfaction metrics Ensured compliance with internal banking procedures Implemented service improvement initiatives
FNB South AfricaSales Consultant
Feb. 2020 - Oct. 2022JohannesburgAchieved and exceeded sales targets within a regulated banking environment Provided financial product solutions aligned to customer needs Maintained strong compliance and documentation standards
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