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Work Background
DeloitteSenior Consultant
Feb. 2024Washington DCDeloitte is a top global professional services organization committed to providing best in class services to help clients solve their biggest problems.
DeloitteSummer Associate
Jun. 2022 - Sep. 2022Strategy Intern focused on human capital practices
Fors Marsh GroupPeople and Communications MBA Intern - GU Business for Impact Fellow
Oct. 2021 - Dec. 2021Improving Equity Policies and Programs; reporting to Diversity, Equity and Inclusion Chief of Staff and Director of People and Communications
AllstateSenior Management Consultant
May. 2019 - Jul. 2021Northbrook, ILConsultant for various business partners, supporting on organizational effectiveness, business transformation and general consulting projects across the enterprise Accomplishments • Promoted to senior consultant within a year of employment (2019-2020) • Promoted to senior consultant II within a year of last promotion (2020-2021) • Business Transformation Project: • Managed cross-functional agile team, coordinated with multiple stakeholders and delivered executive level communications for operating committee and CEO; resulted in working directly for SVP to support organizational development and program management. Awarded Allstate Top Box award for successful partnership • Facilitated product journey mapping, event storming and domain driven design of new product process; resulted in widely accepted process flow and stakeholder buy in • California Consumer Privacy Act Data Privacy Project • Led design workshops to develop Allstate’s process for intake requests related to CCPA, driving the team to become compliant in an accelerated timeline • Managed and maintained all process design documentation within Blueworks Live and developed process flows to influence business requirements for technology build and operational design • Continuous Improvement Project • Owned change management and strategic communications planning and implementation and advanced adoption of new Continuous Improvement management system with over 30,000 employees; resulted in consistency and central tracking for enterprise problem solving • Future of Workplace Project • Facilitated problem solving sessions for HR team responsible for determining organizational and culture shifts needed for new remote working • Collected, analyzed, and themed employee survey and external benchmarking data to influence final recommendations to senior leaders; resulted in approval for organizational recommendations
AllstateCorporate Social Responsibility Consultant- Allstate Foundation
Jul. 2018 - Apr. 2019Northbrook, ILManaged regional engagements and outreach to agency owners across the country for local community events with WE Charity. Built relationships with WE nonprofit stakeholders and collaborated to impact Allstate employee and agency owner engagement strategy. • Managed Allstate agency owner attendance and logistics for 90-stop WE Volunteer Now Speaking Tour; developing meaningful relationships with regional partners and agency owners to represent the Allstate Foundation across the United States; resulted in increased completed tour stops and agency owner participation from year prior • Evaluated and approved WE Volunteer Now grant applications for 600 available $250 WE Volunteer Now grants for 2018-2019 school year in partnership with nonprofit partner, WE Charity • Led and created an employee engagement strategy to improve The Allstate Foundation’s brand awareness and drive employee engagement with Good Starts Young campaigns and programming through employee social platforms, employee resource group partnerships, and sponsored in-person events; resulted in lasting partnership with employee resource groups and annual events in partnership with Good Starts Young • Researched and presented new nonprofit partnership opportunities for The Allstate Foundation based on Allstate Corporation’s new hometown strategic plan; resulted in aligned approach for building nonprofit partnerships in targeted region • Created WE Day communications and logistic packages to increase attendance and participation for WE Day events, for audiences of senior leadership and special guests • Completed LDP rotation with promotion to the next band level
AllstateHuman Resources Recruiting Manager
Jul. 2017 - Jul. 2018Largo, FloridaSupported a team of 3 recruiters and oversaw all strategy and deployment tactics for recruiting sales staff within Allstate agencies in Florida. • Managed a team of 3 recruiters; oversaw new program’s sourcing strategies and budget of $160,000 • Identified and measured program’s metrics of success; developing weekly reports to predict hiring goals. Effectively designed and implemented standard processes that influenced the program’s sales leadership partnership and hiring practices, resulting in hitting mid-year goal of 142 hires 30 days ahead of schedule • Defined recruiters' performance milestones which drove recruiter engagement and improved production • Presented program's successes and goals to key stakeholders including sales leaders, regional vice president, and regional sales director to elicit greater program participation; resulted in increased transparency, a stronger relationship between sales leaders and program recruiters, and greater efficiency with program changes and operational improvements • Member of Footprint and Pipeline success team; Contributed to the development of first-ever Recruitment Standard Process Guide that serves as a coaching tool for leaders and single source of knowledge for sales leaders; process allows regional offices to better set deployment goals and effectively recruit with proven processes allowing for overall market growth • Ended rotation role with promotion to next band level
AllstateLeadership Development Program
Jul. 2016 - May. 2019Northbrook, ILHighly competitive three-year rotational program designed to develop critical competencies in project management, people management, critical thinking, and change agility. Program participants experience three different business units, each one year long rotations. Year One: Claims Senior Consultant in Process Design and Implementation for Auto Line Management Year Two: HR Sourcing and Recruitment Manager, Sales Deployment Team Year Three: Corporate Social Responsibility Consultant, Allstate Foundation Youth Empowerment Team
AllstateSenior Claims Consultant
Jul. 2016 - Jul. 2017Northbrook, ILMember of Auto Line Management Team supporting process oversight for all Express Claims offices taking first notice of loss across the nation. • Created and maintained reports from self-taught text mining tool for tracking Claims inquiry calls notes • Analyzed data from text-mining tool to influence test and learn implementations; resulted in sharing data widely to other Claims stakeholders • Leveraged new partnerships with Work Force Planning Team to improve and develop new reporting metrics for Inquiry Reduction Project; resulted in better understanding of customer needs and amassed millions of data points to sort and analyze • Managed country-wide rollout of changes to centralize a specialized claims work group and improved their task handling processes as identified from field level root cause, problem solving session • Created and redesigned over 200 documents for Knowledge Management launch on target date; served as Lead Consultant and subject expert on Knowledge Management Library design and content for Express audience of 2,000 employees; resulted in a modernized and operationalized claims process for front line claims employees
Artistic CirclesIntern
Jun. 2015 - Mar. 2016Wilmette, IL● Created organizational system and managed the submission of Artistic Circle’s files and media collection to be submitted to University of Chicago archives ● Demonstrated effective analytical skills by editing and contributing content to the book summary of the CEO’s new book to target intended audience ● Prepped CEO for two upcoming media project interviews with prominent religious leader in Buddhist community and leading sport psychologist in professional sports field
Northwestern University Multidimensional Assessment of Preschool Disruptive Behavior StudyChild Specialist and Coder
Jan. 2015 - Jun. 2015Northwestern University, FeinbergMultidimensional Assessment of Preschool Disruptive Behavior study assessing associations with disruptive behavior. ● Demonstrated leadership and management skills by solely training four new child specialists for the production of research experiments, which freed hours of full-time employees and improved the overall efficiency of research team ● Organized and aggregated 3 different data sets, containing client information for further analysis, to save company time and improve ability to screen clients for specific information ● Used qualitative judgement to assign codes for specific interactions in over 15 videos which increased research team’s production to reach analysis goals
Mercy Home for Boys and GirlsOrganizational Development Intern
Jun. 2014 - Aug. 2014● Researched better methods for treating clients to be submitted to Blueprint project committee, a committee charged with creating new company policy and practices to improve treatment and experience of each client ● Pooled existing data for company to be analyzed for end of year reports ● Created and edited major documents, such as vision statement, to improve narrative and direction for company in order to streamline company mission in future projects. ● Research new topics for employee trainings; created and submitted two new lesson plans for trainings to improve company culture
JumpstartAmericorps Member
Sep. 2013 - Jun. 2014• Implemented government reading and vocabulary program to ready children for kindergarten • Created lesson plans and led children in activities to aid in reading comprehension and alphabet knowledge • Completed 300 hours of service and received Award of Education
Kencor Ethnic FoodsIntern/ Assistant
Jun. 2013 - Sep. 2013Kenosha, WI• Carried out clerical work: answering calls, recording messages for staff, filing paperwork • Aided in production of food by making boxes and preparing product for shipment • Researched for new products by comparing with other similar products in the market
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