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Work Background
EmiratesSenior Learning & Service Excellence Specialist
Jan. 2024 - Mar. 2026Dubai, United Arab Emirates• Delivered large-scale hospitality and service excellence training programmes across multinational teams (20–150 participants).
• Facilitated training covering First Class service, fine dining, emotional intelligence, customer experience, and brand ambassador behaviours.
• Designed and delivered Image & Uniform Standards programmes, strengthening professional presence and brand consistency.
• Partnered with EHL Hospitality Business School to deliver luxury service training aligned with global standards.
• Used operational and customer experience data to design targeted training interventions improving service delivery and consistency.
• Supported development of internal trainers through capability frameworks and facilitator development initiatives.
• Contributed to customer experience and sales training programmes in collaboration with airport retail partners.
EmiratesHospitality Learning Partner
Mar. 2022 - Jan. 2025Dubai, United Arab Emirates
EmiratesService Delivery
Sep. 2015 - Mar. 2022DubaiService Delivery Premium cabins and Trainer Development Plan
HarrodsAssistant Manager
Oct. 2014 - Jun. 2015• Managed and developed a team of 30+ within luxury retail environments (Menswear & Furniture).
• Delivered structured performance management, coaching, and target-setting aligned with commercial objectives.
• Selected for international Train-the-Trainer programmes in Paris and Milan with Bottega Veneta and Marc Jacobs.
• Delivered brand and product training to retail teams in London.
• Supported development of the Harrods Sales Academy training programme.
• Partnered with buying teams on sales analysis, forecasting, and seasonal planning.
HarrodsBrand Manager
Sep. 2011 - Jun. 2015Knightsbridge• Supervised and motivated team members to deliver exceptional luxury sales and service experiences. • Jointly managed critical operations, including stock takes and sale periods, ensuring smooth processes. • Acted as a DDC Ambassador for the Menswear Division, enhancing customer satisfaction and service quality. • Built and maintained high-profile client relationships, contributing to profitable results for the brand.
Ralph LaurenRetail Sales Supervisor
Aug. 2008 - Sep. 2011Greater Oxford Area• Delivered high-end client experience within a flagship luxury retail environment.
• Supported team leadership, operations, and visual merchandising standards.
• Contributed to development of UK Image & Uniform Standards handbook.
• Supported brand events and promotional activity driving engagement and revenue.
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