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Work Background
BrightmarkCEO & Managing Partner
Dec. 2023Toronto, Ontario, Canada
SalesforceVice President, Customer Success Group - Comms & Media
Jan. 2021 - Dec. 2023Toronto, Ontario, CanadaResponsible for retention and growth of Salesforce's ($1BN) Communications and Media customer portfolio in North America.
SalesforceVice President, Global Lead Strategic Customer Engagement (Service and Experience Clouds)
Feb. 2018 - Apr. 2021Leads a team of global Business Excellence and Cloud experts (Service and Experience) who work with Salesforce's largest and most complex customers to successfully deliver on their digital transformation ambitions. Our team works across all major industries and with customers in the Americas, Europe and Asia.
SalesforceSr. Director, Service Cloud Practice
Aug. 2015 - Jan. 2018Toronto, Canada AreaLed the global Service Cloud Practice within the Professional Services group. Our team scoped and delivered some of the largest deployments of Service Cloud globally. Took on a broader leadership responsibility within the Customer Success Group (CSG) to develop adoption programs, assets and thought-leadership to drive broad-based success for our Service Cloud customers.
SalesforceDirector, Professional Services
May. 2014 - Jul. 2015Toronto, Canada AreaLed the Service Cloud Practice for AMER within Salesforce's Professional Services Team. Our team was responsible for scoping and delivering some of the largest Service Cloud implementations in the AMER market.
SalesforceSr. Solution Architect (Sr. Manager), Professional Services
Sep. 2012 - Apr. 2014Toronto, Canada AreaPlayed multiple roles including lead architect and delivery manager on Salesforce implementations across all our major clouds including Sales, Service and Platform.
SalesforceSolution Architect (Manager), Professional Services
Jan. 2011 - Aug. 2012Toronto, Canada AreaSolution architect for Salesforce implementations at companies across multiple industries including High Tech, Financial Services and Healthcare.
Allegro WirelessExecutive Account Manager
Feb. 2010 - Dec. 2010Managed the delivery of enterprise mobility solutions for a portfolio of Allegro's clients, including one of Canada's largest retailers. Met with senior leaders in customer organizations to understand their goals, scope best-in-class solutions, sell Allegro's services and prepare Statement of Works.
SPM GroupDirector
Mar. 2008 - Aug. 2009Toronto, ONResponsible for sales and delivery of project, program and portfolio management services for customers in a variety of industry verticals including public sector, financial services and biotechnology. Consistently achieved revenue targets in selling SPM's strategic project management solutions.
SymantecProject Manager (On Contract)
Jan. 2007 - Dec. 2007Managed the design and development of an enterprise-wide CRM solution for Symantec's global sales team. Project team consisted ten software developers, technical architects and business analysts in the United States and India.
WorkbrainProject Manager
Oct. 2004 - Dec. 2006Toronto, Canada AreaResponsible for managing all aspects (including team members, budget and scope) of implementing workforce management solutions for customers in the retail sector. WFM subject matter expert with deep knowledge of Time & Attendance, Labor Forecasting, Scheduling, Attendance Management and Employee Self-Service.
AccentureConsultant
Aug. 2000 - Oct. 2004Business process and implementation consultant responsible for analyzing customer requirements, designing, building and deploying enterprise technology solutions for public sector clients. Developed expertise in implementation methodologies, end-to-end solution delivery frameworks, business analysis, solution design and testing strategies.
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