Srijan Sh

Investor/ Ecom specialist

Data EntryCustomer ServiceCall Center

Results-driven E-commerce Specialist with over 10 years of hands-on experience managing Amazon Seller Central operations. Proven expertise in end-to-end marketplace management including product listing optimization, customer service resolution, inventory coordination, order fulfillment, A-to-Z claim handling, and performance health monitoring. Skilled in navigating Amazon’s dynamic policies and support systems to ensure account health, customer satisfaction, and business growth. Adept at streamlining processes, identifying sales opportunities, and driving operational efficiency for long-term success on the Amazon platform. Proven track record of maintaining compliance with Amazon policies while improving customer satisfaction and operational Key performance indicator.

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Work Background

Purchasing Manager

ProteinszonePurchasing Manager

Aug. 2015 - Jan. 2023United Arab EmiratesMy role is developing and executing purchasing strategies, tracking metrics, negotiating deals, and managing vendors, along with analyzing costs, mitigating risks, and determining optimal delivery quantities and timings with my negotiation skills, and analytical abilities.

Proprietor

Sreez RetailProprietor

Apr. 2013 - Aug. 2015New Delhi, Delhi, India

Process Expert

Encore Capital GroupProcess Expert

Oct. 2010 - Mar. 2013Gurugram, Haryana, India

Healthcare Account Manager

IBM DakshHealthcare Account Manager

Sep. 2009 - Sep. 2010Gurugram, Haryana, India

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E-commerce & Customer Care Expert Call Centre Specialist

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