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Work Background
3D Communications, LLCResearch, Salesforce, and Data Privacy Lead
Jan. 2025 - May. 2025Raleigh, North Carolina, United States• Focus on oversight of research team, databases, quality control of work product and research reporting • Provide task tracking and scheduling for research team • Creation and implementation of SOPs training programs within research, salesforce (CRM) and data protection and privacy • Involvement of innovation sessions and development of potential new/more robust offerings • Front-end developer and administrator responsibilities of CRM platform Salesforce • Responsible for database and compliance audits to meet GDPR/CCPA/CPRA and other state specific data privacy standards • Oversee Data Protection Team goals, initiatives and requirements, including policy and SOP collaboration, creation, updates and data privacy compliance and tracking • Supervisory responsibility for research personnel and strategic collaboration between business development, marketing, and operations
3D Communications, LLCOperations & Human Resources Management
Jan. 2023 - Jan. 2025Raleigh, North Carolina, United States• Focus on oversight of all employee resources and administration of access and updates to all HR platforms • Provide tracking and development of internal compliance on new policies, handbook, trainings and rollout of new or updated policy • Creation and implementation of training programs and onboarding • Involvement of strategic brainstorming and development of potential new/more robust offerings • Responsible for business contracting, proposals, and template review • 3D Communications EU liaison between COO, US Leadership team, Resident Proxy Holder, and European partners • Oversee Data Protection Team goals, initiatives and requirements, including policy and SOP collaboration, creation, updates and data privacy compliance and tracking
3D Communications, LLCResearch and Database Analytics
Feb. 2016 - Jan. 2023Raleigh-Durham, North Carolina Area• Focus on effective leadership of the research team and ensuring all primary, priority client, and activities of researchers are performed adequately and accurately • Responsible for maintenance of internal and proprietary databases to the development of detailed reports or transcriptions for clients and 3D project teams • Advise and align research team on strategy and execution of research requests • Develop and administrate Salesforce for company-wide utilization • Perform urgent and priority client research, reporting and services in collaboration with other personnel on designated projects • Maintain proprietary databases and enter data • Develop innovative processes, tools, or services for 3D business activities in collaboration with 3D personnel as requested by the Executive Leadership
Novant HealthPublic Safety Communications Technician
May. 2013 - Dec. 2015Charlotte, North Carolina, United States• Provide high stress emergency dispatch for multiple hospitals • Responsible for the safety and security of thousands of employees, patients and visitors within those facilities while utilizing many facets of multitasking skills
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