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Work Background
ME+EM LtdCustomer Care Advisor
May. 2024London Area, United Kingdom• Provide professional customer and administrative support for a luxury fashion brand
• Manage enquiries via phone, email and live chat ensuring efficient resolution
• Maintain CRM records and documentation
• Collaborate with logistics and retail teams to resolve operational issues
• Support internal communication and coordination across teams
GlamoriumPartner Glamorium
Sep. 2016 - Jan. 2018Panamá District, Panamá, PanamaFounding partner of Glamorium. Nail and beauty salon.
Panama Ports CompanyExecutive Assistant
Mar. 2012 - Sep. 2014Panamá, PanamaMy role involved overseeing project finances, ensuring adherence to budgets and timelines. I managed procurement processes, maintained petty cash, and handled daily expenses for the department. Building strong relationships with contractors, subcontractors, and suppliers was a priority for successful projects and continued partnerships. Efficiently managed tasks and schedules for the Project Department Manager, ensuring timely completion of all commitments and responsibilities. Skillfully coordinated appointments, meetings, and travel arrangements, optimising efficiency and minimising conflicts. Conducted thorough research on various topics to provide timely and accurate information, aiding in decision-making processes. Handled communication channels including emails, messages, and calls, effectively managing correspondence and prioritising urgent matters. Assisted in organising and maintaining files, documents, and records, contributing to a well-structured and orderly work environment. Demonstrated problem-solving skills in addressing challenges and finding innovative solutions to complex issues. Upheld confidentiality and discretion in handling sensitive information and matters.
Panam Ports Company (Hutchinson Ports Holding)Executive Assistant
Mar. 2012 - Sep. 2014Panama• Provided Executive Assistant support to senior leadership within the Project Department
• Managed complex diaries and coordinated meetings and schedules
• Organised international travel including flights, accommodation and visas
• Prepared reports, presentations and project documentation
• Acted as liaison between executives, contractors and suppliers
• Maintained confidential records and documentation systems
Panama Asphalt IncAdministrative Assistant
Jun. 2011 - Feb. 2012Panamá, PanamaProvided comprehensive administrative support to the General Manager, facilitating smooth operations and workflow.
Managed calendars, appointments, and meetings for team members, optimising schedules and ensuring efficient use of time.
Handled incoming calls, emails, and correspondence, promptly responding to inquiries and redirecting communications as necessary.
Prepared and maintained documents, reports, and presentations, ensuring accuracy, consistency, and adherence to organisational standards.
Coordinated travel arrangements, including booking flights, accommodations, and transportation, while managing travel itineraries and expenses.
Assisted in organising and scheduling team events, workshops, and training sessions, contributing to team cohesion and professional development.
Managed office supplies and inventory, overseeing procurement and replenishment to support day-to-day operations.
Supported data entry, record-keeping, and filing tasks, maintaining organised and accessible documentation for reference and retrieval.
Collaborated with colleagues and stakeholders to facilitate project coordination, document sharing, and communication within and across teams.
Upheld confidentiality and discretion in handling sensitive information and maintaining security protocols.
Power Club GymOperating Assitant
Jan. 2011 - Jun. 2011As an Operating Assistant at Power Club Gym in Panama, I had a key role in coordinating maintenance and logistics for seven branches. I managed equipment, food supply, and petty cash for one branch, maintaining accurate records. Financial responsibilities included generating monthly purchase reports, aiding in expenditure insights, and conducting inventories for efficient resource allocation. This role showcased my strong organizational skills and attention to detail, vital for smooth operations in a multi-branch setting like Power Club Gym.
Aseguradora Ancón, S A - Costa Del EsteCustomer Service Representative
Aug. 2008 - Sep. 2009Panamá, PanamaIn my previous role, I specialized in analyzing and handling customer inquiries and claims regarding car, life, and health insurance. I meticulously examined each case, provided informed responses, and guided customers throughout the process to maintain high levels of satisfaction and trust.
I also created accurate insurance quotations for potential clients by understanding policies and rates, effectively communicating these details to attract new clients and grow the customer base.
Collaboration was a vital part of my work. I actively engaged with my team, shared knowledge, and coordinated efforts to handle inquiries and claims efficiently. This teamwork enhanced productivity, customer service, and organizational effectiveness.
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