Justin Greer - IT Specialist (Policy & Planning), Federal Government

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Work Background

Internal Revenue ServiceInformation Technology Specialist (Policy & Planning)

Apr. 2024Kansas City Metropolitan Areao Team lead for the Remediation Audit Monitoring team, part of the larger Security Patch Management group; responsible for investigating the last 2-3% of workstations that do not complete patching o Used tools such as Splunk, Qualys, Aternity and Symantec Management Console (ITMS) to identify and patch vulnerable machines o Security Patch Management is responsible for continuous monitoring for over 110k workstations across the enterprise o Newly constituted group reduced present vulnerabilities, increasing compliance from 3% to 90%+ over the past year o Utilized IRS guidance as well as FISMA standards to ensure SPM policies were properly aligned while supporting the organization's mission o Analyzed month-to-month remediation trends to identify patterns, as well as ascertain what deficiencies develop and why. Regularly communicate with leadership and other business units when shortcomings are discovered, and generate POA&Ms as necessary when patching issues develop

EvergyInfo Security Analyst

Jan. 2023 - May. 2023Kansas City Metropolitan AreaPerform Identity and Access Management duties, managing access to Evergy resources using tools like Secure Pass, SailPoint and Ping. Extracted reports from SailPoint, performed analyses on anomalous findings to discover root causes, and presented findings to the team to generate solutions.

Eurofins ViracorDesktop/Helpdesk Technican II

Oct. 2020 - May. 2021Lees Summit, Missouri, United StatesResponsible for system vulnerability scanning and patch management for a 24/7 operation. Operated Qualys cloud platform for network and system monitoring. Scanned network using Ivanti Endpoint Manager to identify and deploy missing patches during announced maintenance windows, with an emphasis on critical application servers to ensure minimum downtime. Coordinated with other IT groups using an established change management process to ensure that patching was done with as little impact to production as possible. Deployed SecureDoc whole-drive encryption for laptops issued to users within the business. Performed identity and access management duties for the organization. Provisioned and deprovisioned users in Azure AD and Office 365, managing a hybrid environment to ensure that users had just the access they need to do their job when they needed it. Managed multiple forests in AD DS. • Performed vulnerability scans and patched systems accordingly, covering approximately 1400 workstations and applications servers. • Performed emergency patching activities to mitigate emerging threats, notifying key stakeholders and documenting outcomes. • Manage organization active directory, creating user and administrator accounts and provisioning network access via security groups. • Utilized System Center Configuration Manager (SCCM)/ Microsoft Endpoint Configuration Manager (MECM) for imaging desktops and laptops. Employed SecureDoc whole-disk encryption solution when staging devices to protect PHI. • Responsible for user profile creation in various applications, completing password resets, as well as backing up and restoring user data • Participate in training new employees during new hire orientation. • Maintain IT inventories and licensing agreements for compliance. • Managed tickets via the Helpdesk web-based ticketing system.

Internal Revenue ServiceInformation Technology Specialist

Oct. 2018 - Apr. 2024Kansas City, Missouri AreaLeads a three-man team specializing in Knowledge Management, training, cybersecurity, and IT systems management. ✅ 𝐒𝐮𝐛𝐣𝐞𝐜𝐭-𝐦𝐚𝐭𝐭𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐭 in Knowledge Management for 98,000+ users across the IRS. ✅ 𝐎𝐯𝐞𝐫𝐡𝐚𝐮𝐥𝐞𝐝 𝐭𝐡𝐞 𝐈𝐑𝐒’ 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐩𝐫𝐨𝐜𝐞𝐝𝐮𝐫𝐞𝐬 𝐟𝐨𝐫 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭. The initiative was deemed as best practice by the organization and became the basis for the new Knowledge Centered Service (KCS) training program. ✅ 𝐂𝐫𝐞𝐚𝐭𝐞𝐝 𝐚 𝐧𝐞𝐰 𝐊𝐂𝐒 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐩𝐫𝐨𝐠𝐫𝐚𝐦 𝐟𝐫𝐨𝐦 𝐬𝐜𝐫𝐚𝐭𝐜𝐡, 𝐚𝐩𝐩𝐨𝐢𝐧𝐭𝐞𝐝 𝐚𝐬 𝐭𝐞𝐚𝐦 𝐥𝐞𝐚𝐝, 𝐚𝐧𝐝 𝐭𝐫𝐚𝐢𝐧𝐞𝐝 50+ 𝐈𝐑𝐒 𝐈𝐓 𝐩𝐞𝐫𝐬𝐨𝐧𝐧𝐞𝐥. Efforts helped streamline knowledge sharing, resulted in 500 new knowledge articles, and increased available knowledge by 15%. ✅ 𝐒𝐚𝐟𝐞𝐠𝐮𝐚𝐫𝐝𝐞𝐝 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 by designating groups with access to information and key people with authority to add or delete members. ✅ 𝐅𝐨𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐜𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲, designed, tested, implemented, and managed IT systems, and made sure architecture stayed optimized and future-proof. ✅ 𝐂𝐥𝐞𝐚𝐫𝐞𝐝 𝐚 𝐛𝐚𝐜𝐤𝐥𝐨𝐠 𝐨𝐟 𝐨𝐯𝐞𝐫 1,000 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐞𝐧𝐭𝐫𝐢𝐞𝐬. Pushed for changes to the delivery of IT services to facilitate better feedback processing, effectively eliminating a six-month backlog and reducing open feedback entries by over 90%. ✅ Identified operational inefficiencies, created and implemented new processes, and helped the Audio-Conferencing team 𝐫𝐞𝐝𝐮𝐜𝐞 𝐫𝐞𝐪𝐮𝐞𝐬𝐭𝐬 𝐛𝐚𝐜𝐤𝐥𝐨𝐠 𝐛𝐲 85% over two months. This allowed the team to consistently meet their stated service delivery goals for the first time in over three years. ✅ Concurrently serves as a 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐰𝐫𝐢𝐭𝐞𝐫. Authored and optimized checklists, training guides, and SOPs related to Knowledge Management.

Air National GuardInformation Technology Specialist

Mar. 2016 - Sep. 2021Rosecrans Memorial AirportMaintained seamless connectivity and security for the organization’s networks and IT assets. ✅ 𝐒𝐚𝐟𝐞𝐠𝐮𝐚𝐫𝐝𝐞𝐝 𝐭𝐡𝐞 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥𝐢𝐭𝐲, 𝐢𝐧𝐭𝐞𝐠𝐫𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐨𝐟 𝐔𝐒𝐀𝐅 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐚𝐧𝐝 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬. Conducted vulnerability analyses together with the Network Operations Security Center (NOSC) to comply with the strict cybersecurity regulations of the US Department of Defense (DoD) and National Institute of Standards and Technology (NIST). ✅ Completed Security Technical Implementation Guides (𝐒𝐓𝐈𝐆) 𝐚𝐬𝐬𝐞𝐬𝐬𝐦𝐞𝐧𝐭𝐬 to identify security gaps, generated reports, and strengthened network based on findings. ✅ Replaced 15+ IP surveillance cameras, 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐢𝐧𝐠 𝐯𝐢𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐚𝐧𝐝 𝐜𝐨𝐯𝐞𝐫𝐚𝐠𝐞 𝐛𝐲 𝐨𝐯𝐞𝐫 50% and intensifying the installation’s physical/detective control posture. ✅ Assessed the Base Area Network (BAN) and identified a critical security risk that needed to be addressed immediately. Recommended, procured, and installed an identity and access control platform that 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭𝐥𝐲 𝐫𝐞𝐝𝐮𝐜𝐞𝐝 𝐭𝐡𝐞 𝐁𝐀𝐍’𝐬 𝐯𝐮𝐥𝐧𝐞𝐫𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐭𝐨 𝐚𝐭𝐭𝐚𝐜𝐤𝐬. ✅ Replaced aging switching infrastructure leading to a 𝐫𝐞𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐢𝐧 𝐧𝐞𝐭𝐰𝐨𝐫𝐤 𝐯𝐮𝐥𝐧𝐞𝐫𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐬 𝐢𝐧 𝐭𝐡𝐞 𝐧𝐞𝐭𝐰𝐨𝐫𝐤’𝐬 𝐭𝐡𝐫𝐨𝐮𝐠𝐡𝐩𝐮𝐭. Changed 60+ switches across 30 buildings, 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐢𝐧𝐠 𝐭𝐡𝐫𝐨𝐮𝐠𝐡𝐩𝐮𝐭 𝐟𝐫𝐨𝐦 𝐞𝐝𝐠𝐞 𝐬𝐰𝐢𝐭𝐜𝐡𝐞𝐬 𝐭𝐨 𝐭𝐡𝐞 𝐜𝐨𝐫𝐞 𝐢𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐟𝐫𝐨𝐦 100 𝐌𝐛𝐩𝐬 𝐭𝐨 1,000 𝐌𝐛𝐩𝐬. ✅ Enforced 𝐜𝐡𝐚𝐧𝐠𝐞 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 and group policy throughout the unit using directives and guidance from US Air Force, DoD, and NIST.

MO Air National GuardCybersecurity Liaison / Information Assurance Officer

Feb. 2013 - Mar. 2016Whiteman AFB, Missouri, United States• Led IT security program for the 131st Maintenance Squadron. Provided information assurance and implemented structures and processes to ensure an effective security program including boundary defense, incident detection and response, and key management. • Managed user profiles and security groups (active directory) for over 180 personnel within Directory and Resource Administration, using least privileges concept. • Provided security awareness direction for all unit personnel, providing initial and ongoing refresher training. Maintain a database to track required training for users, per regulations. • Enforce change management and group policy concepts throughout the unit using guidance from DOD and NIST. • Perform incident response duties for the unit, coordinating incident response, investigation and remediation procedures for incidents that occur. • Provided end user support for the unit, analyzing IA security incidents and patterns to determine remedial actions to correct vulnerabilities. • Work with the unit equipment custodian (EC) to track and maintain over 120 IT assets valued at over $250,000. Install new workstations, peripherals and networking equipment, configuring hardware (installing images, software and scripts) and ensuring the proper sanitization and disposal of equipment. Performance in this position directly resulted in "zero deficiency" finding for the 131st Maintenance Squadron during Wing Information Assurance Staff Assistance Visits three years running, and greatly contributed to an "Excellent" rating for Whiteman Air Force Base in the 2014 Command Cyber Readiness Inspection.

MO Air National GuardAvionics Technician

Oct. 2009 - Feb. 2013Whiteman AFB, MOInspect, test, troubleshoot, repair and modify software controlled automated and manually controlled test stations, peripherals, support equipment, associated subsystems to repair and maintain all B-2 line-replaceable-units (LRU’s). Properly selects and uses of tools and support equipment. Selects and follows appropriate technical data, regulations, instructions, and other appropriate technical directives. Ensures compliance initiatives are followed. Properly documents and annotates files, forms, records, computer information, etc. that reflect accurate status, significant events, required documentation, information, historical documentation and other maintenance, supply, or personnel related information. Properly trains Guard and Active Duty personnel through hands on training and academics.

Leonardo DRSSenior Electronics Technician

Mar. 2007 - Oct. 2009Tinker AFB, OklahomaMaintained and repaired test stations and equipment as a Senior Electronics Technician. I used extensive background in electronics to perform maintenance and advise Air Force customer in sustainability options for several Automated Testing platforms.

U.S. Air Force ReserveAvionics and Test Systems Journeyman

Jul. 2006 - Oct. 2009Tinker AFB, OKInspect, test, troubleshoot, repair and modify software controlled automated and manually controlled test stations, peripherals, support equipment, associated subsystems to repair and maintain all E-3 line-replaceable-units (LRU’s). Properly selects and uses of tools and support equipment. Selects and follows appropriate technical data, regulations, instructions, and other appropriate technical directives. Ensures compliance initiatives are followed.

United States Air ForceAvionics and Test Systems Journeyman

Nov. 2002 - Jul. 2006Tinker AFBInspect, test, troubleshoot, repair and modify software controlled automated and manually controlled test stations, peripherals, support equipment, associated subsystems to repair and maintain all E-3 line-replaceable-units (LRU’s). Properly selects and uses of tools and support equipment. Selects and follows appropriate technical data, regulations, instructions, and other appropriate technical directives.