Mladen Koncarevic

Director of Internal Systems and IT @symphony.is

Data EntryClient Relations SpecialistChief Customer Officer (CCO)Customer Success ManagerCustomer ServiceProject ManagerProduct Manager🏐 SportsIT

Senior Operations & Digital Transformation Executive with 15+ years leading multi-entity, cross-border organizations across technology and media environments. My work sits at the intersection of operational governance and digital transformation — building the internal systems, compliance frameworks, and control structures that allow organizations to scale reliably and operate at enterprise grade. I specialize in transitioning fragmented, founder-driven structures into disciplined, audit-ready ecosystems aligned with international standards. Currently at Symphony.is (750+ employees, global), I serve as Director of Internal Systems & IT, where I: → Direct the roadmap and development of core proprietary project and resource management tools, overseeing the company's full internal tooling ecosystem → Oversee enterprise-wide operational and technology governance, aligning local execution with global corporate standards → Maintain ISO 27001, 9001, 27701, and 22301 certifications — frameworks that directly underpin Tier-1 enterprise contract acquisition → Manage a €1.5M+ annual operational budget with disciplined cost allocation and vendor governance → Lead AI governance and data control frameworks to mitigate operational, regulatory, and reputational risk → Design KPI and executive reporting infrastructure supporting strategic decision-making at board level Earlier in my career I led multi-country operations across 5 Balkan markets as Regional Program Director & Country Manager (Croatia) at Arena Sport TV, with full P&L accountability and responsibility for high-value media rights partnerships including 10 consecutive seasons of UEFA Champions League broadcast operations. My leadership approach is grounded in operational clarity, institutional discipline, and a belief that well-governed organizations don't just avoid risk — they use governance as a competitive advantage.

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