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Work Background
F45 TrainingGroup Fitness Instructor
Apr. 2018 - Apr. 2020
IntuitCloud Account Manager, Accountant Group
Jan. 2018 - Sep. 2020• Suppport accountants/bookkeepers launch cloud based practices with QuickBooks Online
• Journey with clients through customer decision cycle and lead them to their ROI
• Provide change management tools for accountants/bookkeepers adopting new software
• Build strong rapport and develop client relationships with business consulting practices
IntuitClient Engagement Manager
Jan. 2017 - Jan. 2018Mississauga• Introduce Cloud Accounting to bookkeepers and accountants across Canada with QuickBooks Online • Provide training/resources for professionals building an online bookkeeping/accounting practice •Ensure users of QuickBooks Online for Accountants are having a positive experience and taking advantage of all benefits available
•Champion the vision of Cloud Accounting and revolutionizing accounting/bookkeeping practices
DHLTelesales Executive
Sep. 2015 - Nov. 2016Mississauga• Managed and developed portfolio by acquiring new clients and developing existing business within the downtown Vancouver area
• Developed strong relationships using DHL Express sales practices of ICCC – Insanely Customer Centric Culture
• Exceeded monthly FTB (First Time Buyer) targets and gained customer loyalty to ensure long-term revenue growth
• Implemented and adhered to an effective contact strategy with emphasis on the 80/20 rule in order to prioritize portfolio growing sales activities
Toronto International Film FestivalTIFF Noir Front of House Assistant
Aug. 2015 - Oct. 2015• Cordially receive and host TIFF Noir patrons prior to film screening • Review TIFF Noir schedules and reserved seating information to accommodate members and their guests accordingly within the venue
• Support the Venues team by assisting in the set up and strike down of all TIFF elements (posters, sponsors, stanchions, red carpets etc.) at the venue
University of TorontoEnglish Language Group Facilitator
Sep. 2013 - Apr. 2014Mississauga• Facilitated English conversation with non-native English speakers
• Familiarized non-native English speakers with colloquial English and Canadian culture
• Suggested appropriate lesson plans with coordinators based on student need
PandoraRetail Sales Associate
Jul. 2012 - Dec. 2013Square One• Effectively utilized the Pandora way of selling technique to achieve top sales
• Educated customers with care/cleaning instructions and product warranty • Created a strong client base by informing customers of upcoming products • Responsible for cash functions, stocking, and polishing jewellery
• Provided customer satisfaction through active listening and presenting the best products and services to suit customer needs
SUZY (YM Inc)Key Holder
Sep. 2010 - Jul. 2012Square One• Provided excellent customer service by tailoring to the needs of a diverse clientele
• Consistently reviewed past sales to create a new sales target for all staff members • Responsible for accurately making bank deposits and recording daily sales
• Maximized sales by organizing staff on the sales floor according to their individual strengths
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