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Work Background
Design SourceChief Operating Officer
Oct. 2025Hanover, Maryland, United StatesChief Operating Officer (COO Design Source | [October, 2025] – Present As Chief Operating Officer at Design Source, I oversee the firm’s operational strategy and execution, driving growth and efficiency across all aspects of the business. My focus is on building scalable systems, empowering teams, and aligning creative excellence with strong business performance. Key responsibilities and focus areas include: * Leading company-wide **operations, financial planning, and performance management** to ensure long-term sustainability and profitability.
* Developing and implementing **strategic growth initiatives** that strengthen Design Source’s market position and expand client relationships.
* Partnering with the CEO and leadership team to **translate vision into actionable business goals** and measurable outcomes.
* Championing a culture of **collaboration, innovation, and accountability**, ensuring our teams have the tools and structure to deliver exceptional creative work.
* Enhancing **client delivery processes** and operational workflows to improve efficiency, quality, and impact. Through this role, I aim to bridge creative ambition with operational excellence—helping Design Source scale with intention, creativity, and integrity.
NorCal PPEManager of Operations
Jan. 2025 - Nov. 2025El Dorado Hills, California, United StatesNorCal PPE is a fully verified Independent Service Provider (ISP) for all repairs and cleaning of firefighter turnout equipment in accordance with NFPA 1851, prioritizing cancer prevention through advanced decontamination processes. I am in charge of overseeing and streamlining our company's daily operations to ensure efficiency, productivity, and compliance. I allocate our resource management, process improvement, and team work flow to achieve strategic goals and optimize performance. Key Responsibilities include: Strategic Planning and Execution: - Develop and implement operational strategies aligned with company goals, ensuring efficiency and productivity. Resource Management: - Manage budgets, procurement, and supply chain activities to optimize costs and resource allocation. Process Improvement: - Identify operational inefficiencies, analyze processes, and implement solutions to enhance efficiency and quality. Team Leadership: - Lead and mentor operations team members, fostering a positive and productive work environment. Quality Assurance: - Ensure products, services, and processes meet quality standards and customer expectations. Compliance and Safety: - Monitor and ensure compliance with relevant regulations, policies, and safety guidelines. Performance Monitoring and Reporting: - Track key performance indicators (KPIs), analyze data, and prepare reports on operational performance. Collaboration and Communication: - Work with other departments, stakeholders, and vendors to ensure smooth operations and achieve strategic objectives.
Solar Power Pros Inc.Marketing Director
Mar. 2020 - Aug. 2021Centennial, Colorado, United StatesThis position includes working with CEO and upper management directly to create and execute a variety of diverse media campaigns and strategies. Overall responsibility for brand management and corporate identity. Developing the marketing strategy for new and existing products. Overseeing implementation of the Marketing strategy - including campaigns, events, digital marketing, and PR. Working closely with the company’s Sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations. Guiding the day to day activities of the marketing team. Ensuring that the marketing objectives are implemented by the marketing team. Work closely with product management team to define marketing materials and programs. Manage social media presence and direct programs to improve social media reputation and recognition. Undertake continuous analysis of competitive environment and consumer trends Overseeing the company’s marketing budget. Creation and publication of all marketing material in line with marketing plans. Manage and improve lead generation campaigns, measuring results. Monitor and report on effectiveness of marketing communications. Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
Analyzing potential strategic partner relationships for company marketing.
Soleil Consulting Business Owner
Nov. 2019Denver, Colorado, United StatesWith over twenty years of experience in leadership, customer service, talent development, and content marketing strategies, I use my expertise to help small businesses develop strategies to build their SEO standings. As a freelance marketing consultant, content creator, and web content editor, I specialize in designing and editing blog and website copy optimized for SEO. I also develop and implement marketing campaigns, channels, strategies, and related tasks for my clients on an as-needed basis. Additionally, I have a strong background in email marketing and designing lead magnets to assemble a strong email following. My goal is to help other small businesses grow, and continue growing my business. With the way consumer behavior has shifted to digital marketing, it is more important than ever to have a strong brand and digital presence in order to reach new audiences, keep existing customers and grow revenue. Some companies I have worked with include The MBC Group, TRAX Analytics, Mirror Mirror Med Spa, Arora Engineers, EcoMark Solar, Solar Power Pros, J&K Roofing, Evolution Roofing, Pinetree Financial, and R2 Medical Clinic. I found my purpose in helping people find a way to live their passion everyday. "You are never too old to set another goal or dream a new dream." - C.S. Lewis
EcoMark SolarHead of Marketing
Jun. 2018 - Mar. 2020Colorado Front RangeThis position includes working with CEO and upper management directly to create and execute a variety of diverse media campaigns and strategies. Overall responsibility for brand management and corporate identity. Developing the marketing strategy for new and existing products. Overseeing implementation of the Marketing strategy - including campaigns, events, digital marketing, and PR. Working closely with the company’s Sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations. Guiding the day to day activities of the marketing team. Ensuring that the marketing objectives are implemented by the marketing team. Work closely with product management team to define marketing materials and programs. Manage social media presence and direct programs to improve social media reputation and recognition. Undertake continuous analysis of competitive environment and consumer trends Overseeing the company’s marketing budget. Creation and publication of all marketing material in line with marketing plans. Manage and improve lead generation campaigns, measuring results. Monitor and report on effectiveness of marketing communications. Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
Analyzing potential strategic partner relationships for company marketing.
EcoMark SolarAssistant Director Of Sales & Marketing
Aug. 2016 - Mar. 2020Greater Denver AreaDeveloped plans and set targets to ensure sales team meets company sales objectives within a certain market.
Coordinated the designed and dissemination of marketing and advertising materials and messages.
Oversaw and conduct research on product target markets, customer demographics, and activities of competitors.
Assisted in the development and implementation of annual marketing and sales plans for a specific region or division.
Trained, managed, directed, and evaluated teams of marketing and sales personnel. Including phone team and appointment setting, sales team and in-home consultation and Events team and lead development. Grew volume by 50% on the phone and sales teams. Implemented Radio, digital, print and other marketing strategies.
Elder Construction, Inc.Office Administrator
Apr. 2016 - Jun. 2016Windsor, CoMaintained a high standard of excellence in client and vendor relations within a culture of safety and a goal of zero lost time accidents annually. Managed office workings including supplies, environment, maintenance and culture. Was responsible for phones, scheduling, calendars, meeting rooms, and supporting operations (pre-construction, estimating, etc.). Additional duties included organizing and facilitating sub-contractors pre-qualification process and compliance tracking, as well as, organizing company events, correspondence and new hire intake. Other responsibilities included developing and facilitating employee-training programs to promote individual growth and communication skills.
OtterBoxCustomer Service Associate Manager
Aug. 2014 - Jul. 2015Fort Collins, Colorado AreaFocused on representative development. Used several metric and performance indicators to develop specific coaching strategies. Succeeded in helping several agents move up in the company and reach high performance. Developed and implemented new training programs in order to give new hires the tools for ultimate success. Drove employee engagement with new programs for feedback and recognition. Created a strong team dynamic and cooperation both internally and externally. Coordinated hiring, facilitated disciplinary actions and processed terminations.
OtterBoxCustomer Service Representative
Jun. 2013 - Jul. 2014Fort Collins, Colorado AreaCreated simple and exceptional customer service for OtterBox customers. Worked at a high performance rate while operating multiple systems and interacting with customers simultaneously. Assisted clients with warranty claims, facilitated new sales, and assisted with customer issues and complaints. Developed Peer-to-Peer coaching within my team, served as assistant trainer to support customer service expectations. Interacted with various call center departments regarding cultural development, peer coaching and new hire training. Trained and coached new team members.
California State SenateLegislative Intern
Jan. 2012 - Jan. 2013Sacramento, California AreaFacilitate office administration, legislative and media research; create talking point and OP-ED for the Senator. Manage constituent communications, training new interns, developed new and more efficient processes, scheduling for the Senator, prioritizing, and multi-tasking in a dynamic and fast paced work environment.
University of California Davis Department of Campus RecreationFitness and Wellness Student Manager
Aug. 2010 - Mar. 2013Davis, CaliforniaDeveloped professional customer service staff. Designed and applied programs with planned and achieved goals for students. Created and conducted customer service training program for over forty student employees. Drafted written reports detailing customer issues and crisis management for training purposes. Engaged in daily office and staff management while updating forms and procedures to increase accountability and efficiency. Edited and maintained department website.
OfficeScapesFacilities Project Manager
Jan. 2005 - Jan. 2007Colorado Springs, Colorado AreaManaged daily operations of the facilities maintenance department and improvement projects for client, Hewlett-Packard. Created new procedures to promote efficiency and employee knowledge in a complex working environment; worked closely with inter-departmental agencies to direct project completion. Executed large-scale projects for several hundred clients while meeting budgetary demands and deadlines, while providing excellent customer service, and raised operations GP by an average of 20% while increasing overall customer job satisfaction.
Phil Long DealershipsSales and Finance Assistant
Jan. 2001 - Jan. 2005Colorado Springs, Colorado AreaProvided office management to several departments including finance, and used car sales. Provided administrative assistance to general manager, general sales manager, sales managers, finance director, finance directors, and sales staff. Cross-trained with payroll coordinators, titles department, and business department to provide assistance when needed. Processed car deals (finance, cash, commercial, dealer trades, and wholesale) ensuring that all paperwork was correctly, and complete (meeting bank, and company requirements) prior to submitting for funds. Establish rapport with financial institutions to help resolve funding delays in a quick and efficient manor. Interfaced customer communications and provided excellent customer service.
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