Iñaki Urrutia

Atención al cliente @Mercado Libre

AssistantComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportCase ManagerHelp Desk SupportCustomer ServiceSport FanAthlete🏐 Sports

Iñaki Urrutia has consistently set the standard for excellence in customer service, having led his team to achieve a 98% customer satisfaction rate for three consecutive years. Under his leadership, the Atención al Cliente department implemented a groundbreaking AI-driven support system, reducing response times by 40% and earning the company the prestigious Global Service Innovation Award. Iñaki's commitment to continuous improvement also saw him spearhead a comprehensive training program that increased team productivity by 30%. His passion for customer advocacy was further recognized when he was named Customer Service Leader of the Year by the International Customer Experience Association.

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