Comfort Engineered Systems IncService Operations Manager
Jan. 2020 - May. 2025Nolensville, Tennessee, United StatesSchedule, direct and provide technical support for HVAC technicians to meet service demands and customers’ expectations. Recruit, interview, hire and train HVAC technicians. Supervise and direct the HVAC technicians to effectively perform. Review technicians’ work to ensure quality meets established standards, techniques and safety requirements. Responsible for HVAC technicians’ performance reviews and for setting improvement goals per company requirements. Establish and maintain a regular training program. Conduct group and one-on-one meetings. Communicate regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements. Maintain communication with vendors and factory personnel. Develop and monitor budgets, goals and objectives to insure departmental profitability. Review work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables. Ensure that all company/department policies are being followed by all HVAC technicians
Monitor HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work. Manage larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner. Work with other departmental managers to meet company and departmental goals and objectives. Other tasks and responsibilities as required to maintain efficient department operations.