AtosHelp Desk Support Engineer
Feb. 2015 - Jul. 2019Bydgoszcz, woj. kujawsko-pomorskie, Polska-basic IT support- troubleshooting issues, solving incidents, completing required data for external support teams, -managing documentation of provided services -quality management for group of agents- rating quality and creating improvement plans, -providing services for few different clients worldwide- familiar with many IT tools and solutions (eg. genesis, ServiceNow, Remedy, Citrix, RSA tokens management, AD basic accounts management, some SAP operations).