Hasret Oz

Quality Manager @Amazon

TranslatorCustomer ServiceBrand DesignerGraphic DesignerEducation🐦 DesignMarketing

With over six years of international experience in quality management, project coordination, and design, I am a versatile professional who thrives in dynamic, customer-focused, and multicultural environments. Currently serving as a Quality Analyst at Amazon, I collaborate with cross-functional teams to uphold the highest standards of accuracy, compliance, and customer satisfaction. Leveraging my Master’s degree in Process and Project Management, I have successfully planned, executed, and monitored quality improvement initiatives, while also designing and delivering training to enhance team performance. Previously, as a Customer Support Manager at Revolut, I led the Turkish localisation quality team, driving initiatives that improved user experience and strengthened engagement in a high-growth market. In parallel, I have worked as a freelance designer since 2018, managing end-to-end client projects and delivering creative solutions tailored to diverse needs. I am passionate about applying both my technical and creative skills to deliver innovative, impactful, and sustainable outcomes that align with organizational goals. I value diversity, collaboration, and continuous learning, and I am committed to bringing these principles into every professional setting I join.

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Work Background

Quality Analyst

AmazonQuality Analyst

Dec. 2022Mazowieckie, Poland

Customer Service Support Manager

RevolutCustomer Service Support Manager

Jan. 2020 - Apr. 2022Krakow Metropolitan AreaCustomer Service Support Manager at Revolut - Turkish Localisation Quality Specialist

Lecturer

Maltepe UniversityLecturer

Jan. 2013 - Jun. 2018Istanbul, Turkey- Preparing and delivering design lectures, tutorials, workshops, and seminars. - Developing curricula and course material that can be used across a number of platforms. - Collaborating with other academics and lecturers to improve teaching methods and expand the knowledge base. - Setting and grading assignments, tests, and exams. - Conducting research, and writing papers, proposals, journal articles, and books. - Participating in training opportunities and initiatives at the institution. - Providing support to students and other colleagues.

Research Assistant

Okan UniversityResearch Assistant

Mar. 2010 - Oct. 2013Istanbul, Turkey

Graphic Design Specialist

Hayat HoldingGraphic Design Specialist

Jan. 2008 - Feb. 2010Istanbul, Turkey

Requests

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5

Personal Pitch

Turkish-English Translation & Editorial Services

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