T-MobileDirector, HR Partner
Aug. 2017 - Mar. 2023Miami, Florida, United States• Delivered strategic HR consulting to C-Suite & Senior executives in analyzing their business to anticipate needs, architecting & implementing impactful HR people strategies for teams of up to 50,000 employees including Sales, Engineering, Go-to-Market, Operations, Product, & Technology.
• Remotely led a high-performing team of 17 regional HR Partners & co-led a team of 32 HR Partners, providing comprehensive support to business leaders, & partnership with Centers of Excellence, across all lines of business, leading to the promotion of 11 team members and a significant performance turnaround from 26th to top 3 teams (out of 29) across all HR metrics.
• Partnered with the President of Consumer Markets & executives to assess employees & lead the organizational redesign of the Consumer Market function during the Metro PCS& Sprint mergers with T-Mobile, leveraging SME knowledge to inform people & policy decisions. • Executed strategic action plans that reduced attrition by 7 points (26% to 19%), cut employee escalations by 40%, & drove a 90% increase in internal promotions via an enterprise-adopted careers event.
• Directed high-level investigations & complex employee relations guidance for HR & executive leadership, while pioneering a centralized ER team focused on reducing attrition & building leadership capabilities.
• Strategically orchestrated a comprehensive suite of HR initiatives, including leader assimilations, employee listening programs, robust performance management, & integrated talent lifecycle strategies (onboarding, offboarding, talent reviews, succession planning, DEIB & leadership development), to significantly enhance employee engagement & cultivate a high-performance culture.
• Drove data-informed culture & engagement transformations by conducting analysis employee surveys, identifying critical gaps & trends in partnership with C-level & senior leadership. Direct team comprised of HRBPs, Leadership Development Manager, & Talent Acquisition team.