Debanish Das

Operations Specialist

Data Entry AssociateChat SupportCustomer ServiceSupport SpecialistCustomer Support RepresentativeData Entry SpecialistData EntryTechnical Support AgentCall Center

Having 2+ years of experience as a Senior Operations Executive in an E-commerce company, I have worked in B2C and B2B processes and worked as a coordinator and troubleshooter bridge between Sellers and the direct teams concerned with Onboarding, Listings Logistics, Payments, Orders, Fulfilment, and Promotions, among other sectors. I have worked promptly to provide cleaned and real time Data to the backend technical teams to resolve the Seller issues within the given turnaround time. I have also used the JIRA tools for resolving various issues. I look forward to using these experiences for further growth and development of the organization I will work with.

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Work Background

Operations Team Member

StartekOperations Team Member

Sep. 2019 - Aug. 2022Bengaluru, Karnataka, India

Operations Specialist

Flipkart WholesaleOperations Specialist

Sep. 2019 - Aug. 2022Bengaluru, Karnataka, India

Customer Contact Representative

FlipkartCustomer Contact Representative

Jan. 2019 - Jan. 2022Managing all aspects of Seller Experience. Establish & Maintain effective relationships with Buyers, Logistics, Operations and Sellers. Managing all aspects for Listing and Catalog related issues. Have been involved in managing and updating data on Flipkart website which needs to be uploaded across systems on regular basis. Handling of work related to Orders and Logistics departments. Have worked with the Supply Chain Planning, Logistics, and Warehousing Teams to refine process for earliest and efficient delivery of products. Handling Payment related queries. Handling Advertisement and Promotion related queries. Handling Seller Protection Fund related queries. Have been involved in managing product return management with the suppliers and handling of Seller protection fund.

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E-Commerce Expertise for Seller Success

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