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IT
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United States
Work Background
UiPathManager, Support Learning and Development
Oct. 2024United StatesMy role seeks to equip dynamic Product Support Engineers with the knowledge and skills needed to support customers around the globe. With a focus on customer centricity and learning strategy, key responsibilities include creating onboarding and new hire programs, continuing education through structured Specialization & Core Competency learning tracks, annual SaaS platform and product release training initiatives, and internal and external professional certification programs.
UiPathSr. Learning Content Designer
May. 2023 - Oct. 2024United StatesAs part of Global Product Support I'm focused on creating learning experiences that equip brilliant product support engineers to bring continuous value to clients around the globe. Applying my knowledge and skills in instructional design, learning strategy, and innovative training techniques, I'm able to define and deploy scalable programs that help our people thrive in their role.
T-MobileSr. Program Manager, Learning Technology
Jun. 2019 - Sep. 2022United StatesResearched and evaluated learning technologies to develop suitable strategies to support team leaders, instructional designers, and learners with a consistent learning experience across multiple platforms. Managed and supported the procurement process, budget reviews, and provided guidance and expertise to ensure stakeholders can make informed decisions in a timely manner. • Managed vendor/supplier relations and spearheaded contract and legal negotiations to facilitate completion of signed master service agreements (MSAs).
• Championed strategic planning and determined opportunities for driving ongoing improvements to streamline Retail, HR, IT, and Care processes.
• Conducted thorough needs analysis to optimize RFP research and sourcing of new tools and platforms.
• Oversaw marketing, training, and launch of new tools and technology while leading technical education forums.
• Eliminated duplicate work for several lines of business by managing the purchase, onboarding, implementation, and training on new enterprise-wide PMO platforms and tools.
• Led the successful launch of an Augmented Reality (AR) training platform for use in national retail; scope included vendor management, contracts, IT project management with dev ops to launch AR.
T-MobileSr. Instructional Designer, Retail Experience
Aug. 2017 - Jun. 2019Bellevue, Washington, United StatesInfluenced core reforms and overhaul of sales and service models with all associated methods and procedures as a lead designer to enhance the retail experience. • Using AGILE methodology, developed and implemented the annual certification strategy and designed research-informed training for the new role of Mobile Expert for.
• Built the training strategy to govern the opening of the first three T-Mobile Signature stores and delivered coaching to diverse facilitators for three weeks at the first store in Times Square New York.
• Conducted comprehensive skill gap analysis to enable shaping and creation of a multi-phase self-directed course under Mobile Expert Certification program to upskill ~80K frontline learners during the onboarding process.
• Managed the successful production of ten interaction model videos in conjunction with Vossler and various vendors ahead of national distribution for use in all new hire and onboarding courses. • Headed preparation, review, and approval of creative content used for national training programs.
• Served as a Slack Champion in direct coordination with the vendor and T-Mobile application developers. Defined the training strategy for the national Slack launch for frontline employees and those in HQ offices as the author and designer of the national training courses.
• Co-managed an RFP for an enterprise-wide PMO software solution and successfully negotiated a legal contract to achieve a signed MSA with SOW valued at $1.2M.
T-MobileManager, Instructional Design & Learning Technology
Oct. 2016 - Aug. 2017Bellevue, WashingtonLed the HR team and multiple groups to drive innovation in leadership development while managing senior instructional designers, senior developers, and contract employees. Improved our resource planning approach, elevated our video production methods, and increased communication across teams and roles. Through a focus on micro-learning and mobile-ready design, we sought and found ways to deliver learning to our learners that made our commitment to their future with T-Mobile crystal clear. • Prioritized HR leadership training in coordination with colleagues, program managers, and multiple directors as part of a comprehensive revision to the leadership competency model.
• Mentored direct reports to optimize personal and professional development, guided in pre-/post-production of talent management videos, and refined video production methods including review, and approval processes for all team members.
• Hired and onboarded several team members to increase the knowledge and capacity of the team to better support advanced leadership development strategies.
Verus LearningFounder
Feb. 2015Greater Seattle AreaIs your learning strategy truly modern, mobile, and people-focused? With people at the center of our recommendations, Verus Learning only presents solutions with a defined audience as the beneficiary, combined with a roadmap for specific year-over-year improvement to the learning function. Unlike other firms, Verus Learning drives a process that equips and educates senior leaders, directors, managers, and teams to bring about visible improvement built on clearly-defined outcomes. How do we achieve lasting results? Our core message: it's about people. Verus Learning delivers value by working directly with organizational leaders in human resources, IT, development, and operations to transform content into learning in the flow of work. Learn more about immersive learning from our TD@Work guide. https://www.td.org/product/p/252312
T-MobileSr. Instructional Designer
Jan. 2015 - Oct. 2016BellevueSpearheaded the development of national sales and customer experience training design for associates and leaders, in addition to overseeing technical/strategic learning and development initiatives in liaison with cross-functional teams. • Headed evaluation and implementation of learning interventions for application on mobile devices, and managed drafting of content for use in self-paced, blended, virtual, and instructor-led environments.
• Worked on cutting edge training projects including the Signature store launch in Times Square and Miami, the Un-carrier Experience, Interaction Model, Coaching the Un-carrier Factor, Compensation Reinvention and more. • Led our visual design strategy and created Storyline templates for the ID team and worked closely with vendors and graphic designers to ensure videos, icons, and images celebrated the T-Mobile brand. • Managed assignments, peer reviews and built strong relationships within our team and SME groups.
MediaPRO: Cybersecurity & Privacy EducationInstructional Design Program Manager
Apr. 2014 - Dec. 2014Directed eLearning solutions execution with industry software and a proprietary HTML codebase. Also, determined process improvement strategies to reduce the time between sales and deployment. • Promoted positive customer relationships to guide the implementation of data security and compliance training for use by Fortune100 companies.
• Partnered with Microsoft to create an innovative training course to equip developers with the knowledge needed to write code that could minimize risks present by hackers.
NordstromInstructional Designer (eLearning)
Feb. 2013 - Apr. 2014SeattleChampioned the design and implementation of eLearning courses for multiple national training initiatives and corporate development which included collaborating with 22 stakeholders to build eLearning project plans for all Rack store managers. • Filmed 14 instructional videos and completed pre/post-production, voice-over, editing in Adobe PremierePro, in addition to managing all revisions based on feedback from stakeholders.
• Integrated a “first of its kind” program that linked reporting to a training intervention by collaborating with the business insights team to determine how to gather and track data to deliver required reports to the Senior Vice President of all Rack stores in the US.
LQ Solutions VaultDirector, Web Content and Instructional Design
Jan. 2009 - Jan. 2011Led the development and launch of the membership-based online learning portal for corporations while maintaining accountability for optimizing IT development schedules, identifying preferred web development partners, and guiding user experience design by PHP developers. • Oversaw creation of 35+ online pages and customization of corporate training for 26+ different titles with 100+ in-class training hours and 115+ industry blogs linkages.
• Designed training and managed Wordpress website administration and maintenance including weekly and monthly member updates, and communication.
IndyHealthMinuteMagazineContributing Writer
Mar. 2008 - May. 2009Contributing monthly articles about health and wellness with a conversational, action-oriented tone designed for a quick read. Each article seeks to offer information along with ways to apply what is shared in pursuit of better health through diet and exercise.
Verus CreativeFounder & CEO
Jan. 2008 - Jan. 2015Greater Seattle AreaFounded and established a company dedicated to creating custom solutions for employee development, process improvement, and business development strategy for SMBs. Through the science of adult learning Verus Creative shaped branded narratives for clients through employee engagement to benefit the customer experience. Worked with company partners/vendors to identify, define, and execute employee development strategies linked to brand strategy, supported by robust documentation and training. Documented client needs to tailor brand messaging solutions and strategies, achieving five years of industry leadership in marketing and branding for web and print. Managed all marketing and outreach initiatives, including RFP/RFQ creation and design and expanded capabilities by 20% in 2011 through the integration of multimedia brand strategies.
OfficescapeSr. Program Manager - Teleworking Initiatives
Dec. 2006 - Dec. 2008Client Relations Manager for fortune 500 partners with national presence. Managing technology recommendations for clients ranging from router choices to broadband deployment schedules. Responsible for the creation of our Telework 530 Program and the development of marketing, branding and sales training tools for enterprise clients through our sales force. Strategic Consulting, including business plan & sales strategy development. Working with partners to find synergies to increase offerings of Software as a Service (SaaS) applications and assessment tools.
LQ Performance StrategiesManager of Instructional Design
Mar. 2005 - Nov. 2006I managed the development of adult learning curriculum for clients ranging in size from 57,000 employees to less than one-hundred employees. The contracts I managed ranged in length from one-day academy sessions to multi-year company universities. I was directly responsible for the project management duties of each contract. In nine months I created more than sixty corporate training solutions. I developed curriculum for sessions ranging in length from ninety minutes to three days. I designed programs for various corporate audiences in industries such as Pharmaceuticals, Chemical Technology, Corporate Planning, Real Estate, and Insurance along with others. Requested content included DISC© Awareness, Edward De Bono’s Six Hats©, Relationship Selling, Customer Service and Strategic Business Development.
CitiManager of Training and Development
Feb. 2003 - Jul. 2004
TelamonCorporate Trainer
Dec. 1999 - Nov. 2002
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