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Work Background
Esoft3D Product Lead
Apr. 2025
EsoftProduct Expert
Jul. 2022Providing technical guidance, conducting product demonstrations; supporting business development to drive product adoption and customer satisfaction. Responsibilities: - Collaborate with the product development team to provide input and feedback on product enhancements, improvement and new features. - Conduct product demonstrations and presentations to both internal teams and external customers, showcasing the capabilities and benefits of 3D products. - Provide technical support to customers, addressing inquiries, troubleshooting issues, and resolving product-related problems. - Collaborate with the sales team to identify customer needs, understand their requirements, and recommend appropriate 3D product solutions. - Assist in the development and delivery of product training programs for internal teams, sales representatives, and customers. - Gather and analyze customer feedback and market data to provide insights and recommendations for product improvements or new product development. - Collaborate with cross-functional teams, including business development, production supervisors, and customer support, to ensure a seamless product experience for customers.
EsoftProduct Specialist
Jan. 2022- Develop, promote and support implementation of quality standards, assurance system (quality standards including standard operating procedures for editing and quality control). - Provide consultation and support for internal and external technical and quality issues. - Managing and developing quality relationships with clients hereunder involving into sales/onboarding processes. - Contribute to internal and external innovation/development driving value-add for clients.
EsoftQuality Assurance Specialist
Dec. 2020 - Dec. 2021Hanoi, Hanoi, Vietnam- Improve client satisfaction by assuring and aligning technical quality standards between the client, production/quality team and training team. - Technical/quality account management for selected clients/products, hereunder onboarding of new clients. - Develop technical materials and assist with training including training of training team and quality team. - Explore, propose and implement long term quality innovations. - Provide consultation and support for technical quality issues.
MPN + PARTNERSArchitect
Nov. 2017 - Apr. 2019Hanoi, Hanoi, VietnamPrimary focus on creating functional and aesthetically spaces that meet the needs of our clients while adhering to building codes, regulations and industry standards. Collaborating with clients, engineers, and other professionals to develop comprehensive design plans and ensure the successful execution of projects. Responsibilities: - Develop design concepts and create architectural drawings, plans, and specifications - Collaborate with clients, engineers, and other stakeholders to determine project requirements and objectives. - Coordinate with contractors, and MEP consultant to ensure the timely and accurate execution of construction projects. - Ensure compliance with building codes, zoning regulations, and other legal requirements Skills: Building Information Modeling (BIM) · Revit · Lumion · 3Dsmax · Corona · Rhinoceros · Adobe InDesign · Adobe Photoshop · Adobe Illustrator
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