Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Al Durra International Co.KSA Branch Manager / Country Manager – IT Operations
Jul. 2025Saudi Arabia, RiyadhFull country ownership of Al Durra operations in Saudi Arabia, managing business, operational, and IT functions. - Lead and manage the Saudi legal entity, ensuring operational readiness, governance, and compliance with local regulations. - Establish and oversee IT infrastructure, systems availability, and service delivery supporting nationwide operations. - Own IT service management including Incident, Problem, Change, and Service Request processes with strict SLA adherence. - Define and monitor executive-level KPIs, operational dashboards, and service performance metrics. - Manage all local vendors, IT service providers, logistics partners, and third-party contracts. - Act as the senior escalation authority for critical IT, operational, and service delivery issues. - Lead, hire, and develop cross-functional teams, ensuring performance management and alignment with corporate standards. - Coordinate directly with headquarters on strategy execution, reporting, budgeting, and operational planning. - Represent the company in Saudi Arabia with customers, partners, and governmental entities.
Takamul Business SolutionsIT Operations Lead
Jul. 2019 - Jun. 2025Saudi ArabiaLed end-to-end IT operations, fault management, and service delivery for enterprise customers. - Ensured SLA/OLA compliance through proactive monitoring, escalation management, and RCA reporting. - Managed cross-functional technical teams and third-party vendors. - Produced KPI dashboards, operational reports, and service improvement plans. - Strengthened customer relationships and service quality in high-pressure environments.
Saudi Commission for Health Specialties (SCFHS)Senior IT Operations Engineer
Aug. 2012 - Jun. 2019Saudi Arabia, Riyadh• Demonstrate new products/solution for our IT Department. • Manage technical issues directly related to the using and implementation of Kaspersky and Forcepoint products and solutions. • Provide Phone, email, remote, & on-site support for our Branch. • Proactive communication and alert to provide critical information about new threat, vulnerability, zero-day attack, and announcement for new product patches, hot fix and major release. • Handle support cases based on the case priority & SLA to meet customer requirements. • Deliver health check quarterly to maintain Kaspersky and Forcepoint products. • Effectively interact with the engineering teams to provide solutions to complex technical issues. • Deliver presentation and on-site workshop to IT Managers to present product features and compatibility with our environment. • Implementation Plan, Design, Recovery, Roll Back & Documentation for Kaspersky solutions and products based on customer requirement and environment. • Deliver an on-site training and knowledge transfer for Kaspersky and Forcepoint Products & solution.
Saudi Commission for Health Specialties (SCFHS)Senior Technical Consultant at Saudi Commission for Health Specialties (SCFHS)
Aug. 2012 - May. 2022Riyadh, Saudi Arabia
Saudi Oger Ltd.IT Maintenance Supervisor
Aug. 2010 - Jul. 2012• Responsible for providing leadership, vision, and direction for application and product support of Royal Commission Hospital entity. • Provides technical service to End-Users by identifying, prioritizing and confirming resolution of reported problems. • Configure, install, upgrade all software's, hardware's and operating system. • Responsible for managing hardware and software for asset inventor
Saudi Oger Ltd.Technical Support
Jan. 2009 - Jul. 2010Jubail Industrial City• Assisted with launching new start up programs working closely with personnel to perform suitability reviews by learning and implementing protocols and engaging client awareness • Documented all inquiry activities in the appropriate reporting system • Provided responses to inquiries in writing using professional email skills. • Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers. • Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance. • Resolved problems within Microsoft office (outlook, excel, etc.). • Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc. • Supported and maintained printers, Scanners and IP Phone (Cisco).
Intch is a Professional Networking App for the Future of WorkSee more people like Sami on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1130484 people
15
Behavioral Economist @ Doughit
16
Senior Software Architect / Principal Senior Software Engineer @ QBS Software
23
Finance Director @ Webuild
285332 people
15
Behavioral Economist @ Doughit
16
Senior Software Architect / Principal Senior Software Engineer @ QBS Software
23
Finance Director @ Webuild