Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Ross Bridge Medical CenterVirtual Assistant
Feb. 2025 - Feb. 2026I work as a virtual assistant for a clinic. Main roles and responsibilities include the following:
1. Prior Authorization Management
- Submit and track prior authorization requests for patient medications and procedures.
- Communicate with insurance providers to ensure timely approvals.
- Maintain records of completed authorizations.
(Tools: CoverMyMeds)
2. Referral Coordination
- Manage patient referrals and follow up with specialists.
- Update patients on the status of their referrals.
3. Patient Communication via Secure Messaging
- Respond to patient inquiries via OhMD.
- Escalate medical concerns to the appropriate provider.
- Ensure response times align with U.S. business hours.
4. Phone-Based Patient Support
- Answer incoming patient calls via VOIP system (Ex. WebEx, Crexendo).
- Assist with scheduling, referral follow-ups, and non-clinical inquiries.
- Calls must be handled during the clinic’s U.S. business hours.
All virtual assistant responsibilities involving patient documents possible using eCW (eClinicalWorks)
Focus HQProject & PMO Analyst
Mar. 2019 - Feb. 2025Cebu, Central Visayas, PhilippinesI was able to manage and resolve Support tickets in accordance with the Support Policy and Processes, and to support SLAs. For Support tickets that need investigation, I also perform root cause analysis. I also conduct user acceptance and testing of product enhancements or defect fixes.
Focus HQQA Automation Engineer
Aug. 2016 - Apr. 2019Cebu, Central Visayas, PhilippinesI create Test Automation Scripts and ensure that these scripts run successfully.
IBMAdvance Programming Specialist
Aug. 2013 - Jul. 2016Cebu, Central Visayas, PhilippinesI performed my main tasks in this role with achieved product quality as the outcome. I was also able to perform mainframe testing and apply Agile tools and methodologies in the projects I’m at.
NCR CorporationSoftware Tester
Apr. 2012 - Jun. 2012Cebu, Central Visayas, PhilippinesI performed my main tasks in this role of executing given test case scenarios, logging issues when found and verifying them when fix is given. As a result, desired product quality was achieved. I was also able to perform configuration testing.
Intch is a Professional Networking App for the Future of WorkSee more people like Earl Christian on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1021988 people
15
IT Support Manager @ All In Credit Union
15
Frontend Developer
15
Help Desk Specialist @ Huntington Ingalls Industries, Inc.
68070 people
15
Marketing automation manager
18
Software Engineer
16
Configuration Manager/Site Manager/LAN Administrator/Senior Logistician/Maintenance Manager @ ManTech, U.S. Army