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Work Background
MaxisHead of Strategic Alliances & Partnership
Jan. 2020Kuala Lumpur, MalaysiaLed strategic partnerships with key ministries and agencies to drive SME digitalization initiatives, resulting in RM70 Million TCV for SME segment yearly basic. • Successfully onboarded Maxis SMB as a key strategic partner with various government bodies, fostering digitalization efforts for MSMEs. • Collaborated with government agencies and industry associations to advise on digitalization programs and initiatives, contributing to the advancement of a digital nation.
MaxisManager - Customer Engagement & Account Management
Jan. 2019 - Jan. 2020Kuala Lumpur, Malaysia- Leading and developing a team of Customer Engagement managers across the region. - Develop and execute strategic account management plans to improve servicing standards and deliverable to existing customers - Coordinate communications between product and service team members and department heads; - Drive Revenue growth on the account and also identify new business opportunities.
MaxisBase Management - Loyalty And Retention Senior Specialist
Jan. 2018 - Jan. 2019Menara MaxisOverseeing entire Maxis SME Enterprise Regional Renewal/ Retention/ Churn portfolio. Ensuring our overall base management not exceeding 2% dilution. Also overseeing of 3 outsource partner that selling Maxis Business Products, Solutions & Services. With a team of 30 sales person. To also instill & build Sales Excellence in delivering business solutions to Maxis Enterprise division.
MaxisEnterprise Sales Development Specialist
Jan. 2016 - Jan. 2018Menara Maxis, KLCCCurrently leading a group of exciting Enterprise Insight sales team to transform and turn around B2B sales and Solutions selling towards converge selling on all Maxis Enterprise products and solutions. Overseeing entire Maxis SME Enterprise Regional Renewal/ Retention/ Churn portfolio. Also overseeing of 3 outsource partner that selling Maxis Business Products, Solutions & Services. With a team of 30 sales person. To also instill & build Sales Excellence in delivering business solutions to Maxis Enterprise division.
Hitachi Sunway Information SystemsSenior Sales Manager
Mar. 2010 - Sep. 2015The Pinnacle, SunwayResponsible for generating sales, establishing and maintaining strong client relationships through regular close contact account management which includes regular face to face meetings, telephone and email communication. Both Commercial & Public Sectors. Duties : - Offering excellent service to both potential and existing clients; acting as the key interface between clients and all relevant divisions. - Proactively seeking out business opportunities. - Building up sales pipeline to ensure sales targets are met. - Meeting with clients to discuss and resolve topics and issues. - Conducting monthly meetings and reviews with clients. - Providing formal quotations to clients. - Network with business partners and or distributors. - Producing monthly and quarterly sales reports. AREAS OF EXPERTISE - Sales initiative - Negotiating - After sales skills - Administrative tasks - Marketing ACCOUNT MANAGEMENT SKILLS - Able to work independently. - Ability to understand and fully access client needs. - Advanced skills in Excel and PowerPoint. - Good problem owner and solver. - Ability to quickly learn and understand new technology. - Able to deal at a senior level within customers. - Negotiating, selling and closing skills. PERSONAL SKILLS - A team player, fun, ambitious, honest and energetic. - Articulate, poised and a good communicator. - Able to handle stress. - Amicable. - Capable of working alone and under own initiative. - Possess a natural drive with a loyal, strong and proactive work ethic. - A creative & lateral thinker.
Sage Software MalaysiaCustomer Service Manager
Jul. 2008 - Mar. 2010KL Sentraltake charge of the entire Call Centre Operation Inbound and Outbound with head count of 10 CSC
DatacomTeam Manager
Jan. 2008 - Jun. 2008To take care of SAP Asia Pacific Call Centre with 15 ISRs.
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