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Work Background
AE Total Logistics (M) Sdn BhdOperations Manager
Sep. 2018 - Jun. 2025Johor Bahru, Johore, Malaysia• Spearheaded full logistics operational setup of the company from scratch, including legal registration, office setup, software procurement, delivery tracking, and banking arrangements. • Built and implemented administrative systems including document control, HR onboarding, payroll, and internal policy manuals. • Oversaw day-to-day business operations including vendor negotiations, inventory control, scheduling, and service delivery. • Managed financial operations and responsibilities including AP/AR, reconciliations, invoicing, petty cash, payroll coordination, monthly reporting, budgeting, and liaising with external accountants for tax and compliance. • Maintain all key documentation for deliveries, receipts, customer interactions, and account entries. • Introduced cost control initiatives that improved profit margins by 15% within the first year of operations. • Recruited and supervised a team of staff; ensure performance goals and service standards are met consistently. • Coordinated with clients, drivers, and warehouse to ensure timely and accurate shipments. • Worked closely with founders and stakeholders to develop scalable business processes and reporting frameworks.
AgilityAssistant Warehouse Manager
Oct. 2013 - Jun. 2018Johore, MalaysiaManaged operations across 4 warehouse facilities totaling 200,000 sq. ft., overseeing inbound/outbound logistics, inventory accuracy, and workflow efficiency. • Lead a team of 20+ staff including executive, supervisors, forklift operators, and shipping/receiving clerks. • Implemented streamlined warehouse management systems (WMS), improving inventory accuracy to 90% through regular cycle count, and reducing order processing time by 30%. • Developed SOPs across all locations, standardizing operations and boosting inter-warehouse coordination. • Oversaw facility layout redesigns to improve space utilization, resulting in 20% increase in storage capacity. • Ensured strict compliance with ISO, OSHA and company safety standards, contributing to a 50% reduction in incidents. • Collaborated with suppliers, clients, and transportation teams to maintain optimal stock levels and reduce lead times.
World Mart SupermarketPerson In Charge
Sep. 2004 - Aug. 2010Johore, MalaysiaManage operations team with approximately of 10 employees, ensuring that the company’s procedures were followed. • Consistently conducted interview and hiring job, delegated responsibilities and trained the new staff. • Liaised between the employer and suppliers to ensure the sufficient of stock supplies, and satisfied the customers’ need. • Reduced the company costs by studying and simplifying the daily operations process.
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