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Work Background
CWG MARKETS LTDCustomer Relations Manager
May. 2024 - Feb. 2026Lekki
CWG MARKETS LTDCustomer Conversion Specialist
May. 2024 - Feb. 2026Delivered expert product consulting and demonstrations, converting 60% of cold leads by leveraging sales incentive plan. Managed real-time contact center operations via chat and phone, diagnosing root causes of user issues and achieving a 73% customer satisfaction rate. Navigated complex account data to re-engage dormant users, contributing to a 15% increase in monthly retention through data-backed technical support. Led platform onboarding for new users, providing clear troubleshooting guidance to ensure smooth adoption.
Know my networkProduct Manager
May. 2023 - Mar. 2024Nigeria
KNOWMYNETWORKJunior Product Manager
May. 2023 - Mar. 2024AfricaDiagnosed consumer pain points and synthesized Voice of the Customer (VoC) insights into product roadmaps, reducing support requests by 30%. Managed Agile sprint planning using Microsoft Office tools to align technical support capabilities with new feature rollouts.
Delivered enhanced onboarding experiences through continuous troubleshooting and iterative testing of the customer journey. Facilitated internal communication using Microsoft 365 tools (Teams, SharePoint, Outlook) to maintain transparency across technical departments.KnowMyNetwork
LetsChat.chatCustomer Service Representative
Oct. 2022 - Dec. 2023Managed inbound call operations and digital tickets, handling 100+ daily inquiries with a 79% first response resolution rate for technical support issues. Diagnosed complex user concerns in collaboration with technical and billing teams, delivering clear troubleshooting steps and warranty support. Provided product consulting on features and pricing, supporting a 12% increase in upsell conversions. Executed CRM-driven loyalty campaigns to strengthen brand perception and drive a 40% rise in repeat purchases.
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Customer Success & Portfolio Leader | 150% Rev Growth in BNPL | Credit Risk & Recovery | Open to Remote EMEA/US
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Creative Director, Fashion Designer @ Kadosh Outfits